CINNOX FOR HIGH-TRAFFIC INDUSTRIES
Deliver Exceptional CX and EX with Cloud Contact Center Solutions
Elevate both customer experience (CX) and employee experience (EX) with CINNOX cloud contact center solutions. Our platform unifies your contact center, phone system, digital touchpoints, AI capabilities, and collaboration tools—boosting efficiency, reducing costs, and enabling seamless support for high-traffic industries.
One-stop solution for high-traffic industries
No more hopping between multiple tools. CINNOX combines traditional and modern contact center services into a single cloud-based contact center platform, delivering measurable business outcomes.
Contact centers operate in a high stress environment, leading to rise in costs, agent attrition, and dissatisfied customers. In fact, 70% of transformation initiatives fail to reach their projected goals. Turning a contact center into a profit center without compromising on support is a big challenge.
Recalibrate your contact center with CINNOX – a unified, cloud-based platform that boosts CX and EX while optimizing operations.
Increase productivity
Eliminate silos and give teams a single view of customers, channels, and workflows.
Cut costs
Reduce upfront and operational expenses with virtual PBX, international toll-free numbers, SIP trunking, and AI-powered bots.
Delight customers
Deliver fast first-contact resolution by connecting customers with the right agents and proactively engaging in real-time.
Hybrid cloud
All-in-one CX + EX platform
From telephony to digital, and everything in between
Rich multimedia experience
AI-powered bot and human support
Relationship mapping via routing
Telephony + digital channels
Multimedia engagement
Instant AI + Human support
Smart routing
65% of support leaders report their teams feel “burned out,” and nearly half slow down due to unintegrated tools. Legacy and incompatible systems block organizations from achieving a 360° view of the customer, while convoluted automation adds more inefficiencies
Unify teams and data on a single cloud platform to streamline operations and deliver actionable insights:
Complete customer view
Access real-time info on every customer, including journey history, language, and location.
Omnichannel communications
Capture all interactions across channels without switching apps for seamless engagement.
Seamless tech integration
Sync existing tools so teams always have the data they need to make informed decisions.
Capture network ID
Capture interaction data across channels
Unified chatroom and journey
Data Retention
Data visibility and insights in real-time
APIs and integration
Telephony + digital channels
Multimedia engagement
Instant AI + Human support
Smart routing
78% of customers would switch to a competitor after multiple bad experiences. Rising expectations for personalized, timely service across digital channels make it difficult for industries like Travel, Hospitality, and Telco to keep up with complex customer journeys.
Deliver consistent, personalized experiences across every touchpoint:
Self-service + agent support
Use chatbots for 24/7 FAQs and empower agents to handle complex cases efficiently.
Persona-based journeys
Combine AI and human support to cater to Gen Z, Millennials, and other customer preferences.
Smart routing
Route inquiries by availability or language to ensure faster responses and delighted customers.
Customer profile with context
AI-powered bots & IVR
Inbound and outbound video and phone calls
Smart routing
Customer-staff relationship binding
Rich multimedia experiences
Telephony + digital channels
Multimedia engagement
Instant AI + Human support
Smart routing
Integrate the tools you use everyday
Connect your business automation, analytics, and other tools to deliver personalized, scalable support.
Real-world success in high-traffic industries
Aman Resorts merges traditional and digital channels with CINNOX
Roche achieves digital transformation with CINNOX
Grow your borderless business with virtual number
Experience the hybrid contact center for innovative enterprises
Get your free demo. We will help you create your service center today.