CUSTOMER ENGAGEMENT

Engage to Convert, Not Just to Converse

With CINNOX, you can accelerate your digital transformation while fortifying the traditional communications channels, forging a truly customer-centric engagement approach to which your customers can endear themselves.

Did you know?

73%

73% of consumers point to customer experience as an important factor in their purchasing decisions.

86%

86% of consumers are willing to pay more for a great customer experience.

88%

88% of businesses prioritise customer experience in their contact centres.

73%

Live chat generates a satisfaction rate of 73%, compared to 61% with email and 44% with phone.

Leading to Loyalty

Customers can initiate a call or chat directly from your website; message you via Facebook, WhatsApp, and WeChat; or simply reach out through a conventional toll-free support number. All interactions across all entry points can happen simultaneously and are unified under the CINNOX dashboard.

Web Widget
Embed 1-click-call and chat features onto your website.
Web Widget Customisation
Personalize the appearance based on your needs.
Tag Directory
Your company directory, organised and optimised.
In-Call Ad
A video advertising opportunity to further captivate.
QR Code & Web Link Calls
More convenient call options for your customers.
Pre-chat Form
Impress and influence customers even before the first interaction