Cinnox for fintech

Secure Interactions That Inspire Trust and Loyalty

Digital disruption is changing business models and how interactions take place. Embrace the new normal with a focus on customer engagement - and secure interactions and data policies that meet both your customers’ and regulators’ needs.

Digital Transformation with CX at its core

Whether you’re in insurance, banking, wealth management, or investments, you expect digital investment to significantly enhance customer experience.

39%

39% of your customers told us they had to explain their situation multiple times

54%

54% told us their wait times are too long

62%

62% said their enquiries were not resolved in the first interaction

Crisis communications can make or break a business, stay agile with live human support at scale
Digital Transformation is disrupting the FSI industry and many players risk becoming the next “blockbuster”
Protect customer data while unlocking insights to improve experiences and loyalty

A branch without a branch

Turn any online touchpoint into a branch and make digital experiences as good as in-person ones.

Unified conservations from all traditional and digital channels
Augment live person support with chatbots based on intent
Understand customer sentiment to proactively engage

Proactive and productive support

Turn crisis into opportunity - sympathise and humanise interactions during volatile situations and optimise responses.

Communicate effectively with full context
Be reachable via local phones, toll-free or web for any situation
Set up new channels, hotlines, and release mass communication in seconds

Trusted security on all fronts

Protect customer data and privacy, secure your internal data, and meet complex regulatory compliance everywhere you operate.

Log in via your preferred authentication systems
Strong encryption for all conversation data
GDPR | CINNOXiso 27001 | CINNOXiso 20000 | CINNOXiso 9001 | CINNOX
Tailor made data retention packages (on premise)

Simplify team work

All of your communications in one place, accessible anywhere. Leverage staff and performance data to improve employee experiences and wellbeing.

Collaborate and share with Slack-like tools
Automate repetitive and boring tasks
Understand employee performance and mood
Identify areas of improvement, drive culture change and monitor progress

You're in Good Hands

Market potential | CINNOX

Safe, secure, compliant

Secure by design, GDPR compliant, certified for ISO 9001, ISO 27001, and ISO 20000.
unlock new opportunities | CINNOX

Carrier-grade standard

Coverage in 150+ countries, direct interconnections with 160+ carriers.
24/7

World-class support

Rely on 24/7 support accessible worldwide, dedicated Customer Success Manager.

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