Boost Your Business with CINNOX

Our platform elevates customer and team experiences. Drive digital transformation with precise, personalised marketing and customer support.

No credit card required | 1 minute installation
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Only 16% of consumers surveyed experienced interactions that exceeded their expectations.

Based on a survey commissioned by CINNOX to explore customer behaviours post-pandemic, with 1,200 respondents in Australia, Hong Kong, Indonesia, Malaysia, Philippines, and Singapore.

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CINNOX delivers seamless customer experience through digital collaboration.

1

Connect

Be available to customers on their own terms

Discover, acquire, and engage customers through channels they already use - from first enquiry to post-sales support.

See each customer journey in a single view across all channels
Eliminate the need to ask them for information you already have
Enable multimedia responses via social, video, and phone channels
Set up in seconds; cloud-based, no coding or hardware required
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All channels converge in one dashboard.
Connect - Add that personal touch
Built-in routing intelligence
Orchestrate - Match questions to expertiseOrchestrate - Match questions to expertise

2

Orchestrate

Match enquiries to the right expertise

Our intelligent hybrid platform offers unmatched efficiency.

Incoming phone calls & messages are handled digitally
Intelligent routing connects customers to the right experts
Return calls show up as recognised numbers, enhancing resolution times and reducing time spent ‘on-hold’
Build deeper bonds with consistent one-to-one relationships – customers won’t get passed around
Easily access reports, insights, and files
Let distributed teams to work cohesively
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3

Evaluate

Build long-term loyalty strategy for improved ROI

Understanding your customers means understanding your business. CINNOX turns unstructured data into clearly formulated growth strategies.

Visualise staff performance to optimise workflows and improve efficiency
Customised interaction labels enable personalised customer journeys
Conduct Voice of the Customer (VOC) research
Maximise customer value via upselling and cross-selling
Enrich customer experiences with unified data, leveraging APIs
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Unified data
Evaluate | Accelerate  business outcomes

Trusted by 1000+ multinational corporations across the globe

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From Our Customer

Bring all of your communications and CRM data into one place by integrating the most trusted CRM platform with CINNOX.

Nurture and convert leads without affecting your current workflows
Automatically keep contact details updated between CINNOX and Salesforce
Seamlessly sync chat and call records as cases on Salesforce
clients-roche-CINNOX
We’re proudly powering Roche through Salesforce integration with CINNOX
Salesforce & CINNOX integration
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From Our Customer

Roche is using CINNOX as part of a digitalisation pilot program for customer enquiry handling and team collaboration - as part of their wider push towards customer service automation.

CINNOX is unique in that its intuitive design drastically reduces the flow and process in multiple adoptions for business units – which is usually the hardest part of introducing any change within a large organisation like ours.

Hans Lim
Global Idea Accelerator, Innovation Theme, APAC Automation Squad Lead, Roche Hong Kong Limited

Salesforce & CINNOX integration

Global Compliance Standards

IT Service Management
Information Security
Cloud Security
Quality Management
GDPR Compliance

Reimagine your business

Get started with a 14-day free trial.

No credit card required | 1 minute installation
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.