- Merge modern digital and traditional telephony touchpoints
- Seamlessly switch between multimedia experiences
- Know what your customers want before they ask
- Create personalised services using AI-powered flexible routing capabilities to engage and convert faster
- Envision, design, and deliver shared customer and employee experiences by unifying AI and human services
- Break down organisation barriers by seamlessly connecting EX to CX without jumping between multiple systems
- Easily capture real-time data across all customer touchpoints and democratise data for all internal teams
- Power your pipeline by synching customer data from all the tools you use every day
- Harness the power of contextual customer data to scale your business to the next level
- Connect and engage with customers on their preferred channels in real time
- Gain accurate understanding of your customers with labelled data to drive personalisation at scale and make every interaction count
- Engage deeply with your customers with multimedia communications
- Arm your agents with the right knowledge to easily identify potential cross-sell and upsell opportunities
- Automate flow of support with flexible enquiry routing and allow your customers to choose who they want to interact with or even get AI bots to solve common questions
- Consistently deliver positive, personalised experiences by pairing customers with agents they interacted with previously
- Collate data from all tools onto one platform for a holistic perspective of customer journey
- Empower distributed, cross-functional teams to work efficiently together with real-time visibility into metrics and insights
- Unify internal teams and customer support to provide shared ownership for delivering wholesome experiences
Security, transparency, and privacy are the three pillars on which our commitment to protect customer data stands. We are always vigilant and maintain the highest global standards with the strictest, most comprehensive approach to data encryption, data backup and recovery, and data protection systems, helping highly regulated businesses meet strict compliance standards.
CINNOX quintessentially brings together customer and employee identities, multiple channels, communication devices, and customer data from various system onto one platform, providing an ecosystem where CX insights can be shared, applied, and aligned to EX initiatives, and vice versa.
Gain access to the complete insights by having a comprehensive view of the historical customer interaction data in sync with customer profile, sentiment analysis, behavioural data from a centralised data pool that empowers you to make informed decision making. The data gathered from the human-AI collaboration afforded by convergence of data in a pool helps in making progressive predictions.
IT Service Management
Integrate our solution with the most popular tools. Build personalised experiences with data from multiple applications readily available at your fingertips.