CONVERSATIONAL

Connect

Your customers want live human support on their preferred channel at any given time. Exceed their expectations with “In Real Life” experiences at every touchpoint.

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Bridge the telecom and digital divide

Create relevant and frictionless experiences by seamlessly switching between social, video and phone to adapt responses.

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One customer, one conversation.

Know who you are talking to and how best to interact with them. Keep the conversation going across every touchpoint.

  • Unify cross-channel customer data and communication history
  • See the customer’s journey in a single view
  • Personalise responses with intent and sentiment data
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Next gen conversational commerce.

Improve response rates, times, and customer satisfaction through a centralised workspace that’s efficient and optimised for staff performance.

  • WhatsApp Business
  • Facebook Messenger
  • WeChat Official Account
  • Line
  • Use Virtual Numbers for WhatsApp Business accounts
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Greet, support, engage.

Convert web traffic into customers with the web widget on your website or app. Live chat, call and video with customers – no downloads required.

  • Set up in seconds, cloud-based, no code expertise
  • Dynamic to adapt to any promotion or page
  • Be proactive to prompt interactions with visitors
  • Create rich and meaningful multimedia experiences
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O2O engagement.

Launch international SMS campaigns with 98% open rates. Humanise traditional touchpoints like emails, name cards, or packaging.

  • Place direct chat/call links and QR codes on anything you desire
  • Start an instant chat, web or video call with a simple click or scan
  • Add direct chat/call links to SMS to combat international roaming fees
  • Fast and reliable SMS delivery worldwide
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Instant local and global presence.

Respond faster, and engage local audiences anywhere worldwide with Local DID Numbers and International Toll-Free Numbers.

  • Set up a virtual contact centre or office in minutes
  • Reliable and quality coverage in 150+ countries
  • Accelerate time to value with automated calling campaigns
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More ways to engage your customers

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Orchestrate

Put customers at the heart of your business. Everything you need to empower your team and build deeper customer relationships.

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Evaluate

See how far you’ve come and get a clearer picture of the road ahead. Unlock actionable insights that help you shape the future success of your business.