Your customers want live human support on their preferred channel at any given time. Exceed their expectations with “In Real Life” experiences at every touchpoint.
Bridge the telecom and digital divide
Create relevant and frictionless experiences by seamlessly switching between social, video and phone to adapt responses.
One customer, one conversation.
Know who you are talking to and how best to interact with them. Keep the conversation going across every touchpoint.
- Unify cross-channel customer data and communication history
- See the customer’s journey in a single view
- Personalise responses with intent and sentiment data
Next gen conversational commerce.
Improve response rates, times, and customer satisfaction through a centralised workspace that’s efficient and optimised for staff performance.
- WhatsApp Business
- Facebook Messenger
- WeChat Official Account
- Use Virtual Numbers for WhatsApp Business accounts
Greet, support, engage.
Convert web traffic into customers with the web widget on your website or app. Live chat, call and video with customers – no downloads required.
- Set up in seconds, cloud-based, no code expertise
- Dynamic to adapt to any promotion or page
- Be proactive to prompt interactions with visitors
- Create rich and meaningful multimedia experiences
Launch international SMS campaigns with 98% open rates. Humanise traditional touchpoints like emails, name cards, or packaging.
- Place direct chat/call links and QR codes on anything you desire
- Start an instant chat, web or video call with a simple click or scan
- Add direct chat/call links to SMS to combat international roaming fees
- Fast and reliable SMS delivery worldwide
Instant local and global presence.
Respond faster, and engage local audiences anywhere worldwide with Local DID Numbers and International Toll-Free Numbers.
- Set up a virtual contact centre or office in minutes
- Reliable and quality coverage in 150+ countries
- Accelerate time to value with automated calling campaigns
More ways to engage your customers
Bring your own CRM such as Salesforce
Unified Chat Room
Put customers at the heart of your business. Everything you need to empower your team and build deeper customer relationships.
See how far you’ve come and get a clearer picture of the road ahead. Unlock actionable insights that help you shape the future success of your business.