FORESIGHT & HINDSIGHT

Evaluate

See how far you’ve come and get a clearer picture of the road ahead. Unlock actionable insights that help you shape the future success of your business.

CINNOX_evaluate_1
CINNOX_evaluate_1_mobile

Bridge the insight-to-action gap

Optimise workflows and improve customer experiences by applying learned patterns to recommend next best actions.

Experience = ROI.

Build the foundation of your business on solid Total Experience – for both customers (CX) and employees (EX). Build long term loyalty for strong ROI.

  • Set CX, EX and QoS goals for revenue growth and cost reduction
  • Drive a customer-obsessed culture for a competitive edge
  • One platform to monitor, learn, apply (and win!)
evaluate-2
CINNOX_evaluate_3

Take action with confidence.

Take the guesswork out of strategising. Understand clearly how things are working, make adjustments, and monitor progress.

  • Compare real-time performance and track historical trends
  • Identify needs for effective coaching and resource planning
  • Apply learned patterns to enhance teams and workflows
CINNOX_evaluate_3

Knowledge and insights.

Stitch together unstructured interaction data to discover trends and develop insights. Go beyond NPS and CSAT to measure CX with ease, effectiveness and emotion.

  • Segment customers into personas to enable customised journeys
  • Understand customers with intent and sentiment analysis
  • Augment CRM, ticketing and billing data for a 360 customer view
CINNOX_evaluate_4
CINNOX_evaluate_2

An accessible integration ecosystem with API.

CINNOX integrates with a tonne of tools you want, need, or use every day. The list continues to expand.

  • CRM
  • Help Desk
  • CMS
  • E-commerce Platform
CINNOX_evaluate_2

More ways to engage your customers

connect-icon

Connect

Your customers want live human support on their preferred channel at any given time. Exceed their expectations with “In Real Life” experiences at every touchpoint.

orchestrate_icon

Orchestrate

Put customers at the heart of your business. Everything you need to empower your team and build deeper customer relationships.