FORESIGHT & HINDSIGHT
See how far you’ve come and get a clearer picture of the road ahead. Unlock actionable insights that help you shape the future success of your business.
Bridge the insight-to-action gap
Optimise workflows and improve customer experiences by applying learned patterns to recommend next best actions.
Experience = ROI.
Build the foundation of your business on solid Total Experience – for both customers (CX) and employees (EX). Build long term loyalty for strong ROI.
- Set CX, EX and QoS goals for revenue growth and cost reduction
- Drive a customer-obsessed culture for a competitive edge
- One platform to monitor, learn, apply (and win!)
Take action with confidence.
Take the guesswork out of strategising. Understand clearly how things are working, make adjustments, and monitor progress.
- Compare real-time performance and track historical trends
- Identify needs for effective coaching and resource planning
- Apply learned patterns to enhance teams and workflows
Knowledge and insights.
Stitch together unstructured interaction data to discover trends and develop insights. Go beyond NPS and CSAT to measure CX with ease, effectiveness and emotion.
- Segment customers into personas to enable customised journeys
- Understand customers with intent and sentiment analysis
- Augment CRM, ticketing and billing data for a 360 customer view
An accessible integration ecosystem with API.
CINNOX integrates with a tonne of tools you want, need, or use every day. The list continues to expand.
- Help Desk
- E-commerce Platform
More ways to engage your customers
Your customers want live human support on their preferred channel at any given time. Exceed their expectations with “In Real Life” experiences at every touchpoint.
Put customers at the heart of your business. Everything you need to empower your team and build deeper customer relationships.