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Orchestrate

Put customers at the heart of your business. Everything you need to empower your team and build deeper customer relationships.

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Orchestrate | CINNOX
Orchestrate | CINNOX

High quality experiences for customers and staff, at scale

Design and deliver an optimal customer journey for each persona to increase conversions and engagement rates.

Treat every customer as VIP

Curate individual journeys for every customer persona to exceed their expectations. Connect them to the right knowledge, right away.

Maximise resolution success with the largest and most flexible smart routing tools
Leverage situational data for optimal journeys
Build deeper bonds with 1 - 1 customer/staff relationship binding
Treat every customer as VIP - CINNOX

Break down silos

Say goodbye to disconnected data from siloed teams and legacy systems. Bridge marketing, sales, product, and support teams to optimize your sales funnel.

A Slack-like interface with instant chat, call, conferencing
Quickly find the best colleague to help no matter the size
Share reports, insights, and files, or grant access to those that need it
Break down silos - CINNOX

Enable self-service

Cater to low-touch digital natives that wish to engage brands through self-service.

Automate common questions with chatbots
A human agent is always 1-click away
Agents can see full conversation context (even when taking over from a chatbot!)
Enable self-service - CINNOX

Enterprise-grade data protection

Secure your most valuable asset – customer data. Keep control of communications history even if staff leave the company.

Securely store all communications records such as chats, calls, conferences, files
Monitor changes to the system and who is accessing data
Enact extremely high security and password policies
Enterprise-grade data protection - CINNOX

More ways to engage your customers

Connect

Your customers want live human support on their preferred channel at any given time. Exceed their expectations with “In Real Life” experiences at every touchpoint.

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Evaluate

See how far you’ve come and get a clearer picture of the road ahead. Unlock actionable insights that help you shape the future success of your business.

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Reimagine your business

Get started with a 14-day free trial.

No credit card required | 1 minute installation
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