CINNOX FOR HIGH-TRAFFIC INDUSTRY
Crack the code to customer satisfaction
Elevate both customer experience (CX) and employee experience (EX) with CINNOX. Our integrated contact center solutions bring together your contact center, phone system, digital touchpoints, AI capabilities, and collaboration tools in one place, driving efficiency, facilitating growth, and curbing costs with your high-traffic industries.
One-stop terminus for all your high-traffic industry needs
No need to hop, skip, and jump across multiple tools to achieve end-to-end business process visibility. Combine the best of traditional and modern contact center services into a single platform that delivers favourable business outcomes.
Contact centers operate in a high stress environment, leading to rise in costs, agent attrition, and dissatisfied customers. In fact, 70% of transformation initiatives fail to reach their projected goals. Turning a contact center into a profit center without compromising on support is a big challenge.
It’s time to recalibrate your technology investments. Discover the power of contextual engagement on a single, cloud based modern contact center.
Up the efficiency and productivity ante
Say goodbye to customer information across disparate silos. Boost workforce productivity with a true-blue experiential solution that provides a unified perspective of internal and external personas, CX and EX, networks, channels, and much more.
Improve cost efficiency
Curb upfront & operational costs from the get-go and build a global support center within a few moments by leveraging borderless capabilities like the virtual PBX, International toll-free services, SIP trunking, and AI-powered bots among many others to avoid traffic gridlock.
Keep your customers smiling
Shorten sales cycle and build brand affinity by delivering lightning fast first-contact resolution by pairing customers with right experts, engaging proactively, and taking prompt action during an interaction session in real-time.
Hybrid cloud
All-in-one CX + EX platform
From telephony to digital, and everything in between
Rich multimedia experience
AI-powered bot and human support
Relationship mapping via routing
Telephony + digital channels
Multimedia engagement
Instant AI + Human support
Smart routing
65% of support leaders say their service teams have felt “burned out” and almost half of them slowed down because their tools aren’t integrated. Legacy systems prevent organisations from upgrading their systems. Incompatible platforms prevent organisations from adopting a 360-degree view of customer experience. Convoluted automation solutions add more inefficiencies to the experience.
Unleash the power of data in siloed teams and legacy systems, so your team can always access and focus on the actionable insights that generate outcomes.
Data that makes a difference
Get a complete picture of every customer right before you start the conversation, including their preferred language and location in real-time, their historical journey, and more.
Unified communications channels
Stop toggling between different apps and tools for different channels and capture all interactions and customer journeys in a single chat room.
Sync across your tech stack
Let your data flow across the systems that your teams use daily, ensuring you always have the information needed to make the best possible decisions.
Capture network ID
Capture interaction data across channels
Unified chatroom and journey
Data Retention
Data visibility and insights in real-time
APIs and integration
Telephony + digital channels
Multimedia engagement
Instant AI + Human support
Smart routing
78% customers would jump ship to a competitor after facing multiple bad experiences. Customer expectations and demand for personalised and timely customer service across all digital channels continues to rise with every passing moment. In people-centric industries like Travel, Hospitality and Telco, it's sometimes hard to keep sight of persona needs and customer journey to address complex problems.
Streamline digital and traditional channels to personalise engagement with every customer, moving them along the customer journey at every point.
Self-service and agent-assisted options
Implement chatbots for round-the-clock support for frequently asked questions, then have your agents value-add for more complex cases.
Different personas, different journeys
Gen Z and Millennial customers prefer self-service for quick results, while others prefer the humanised experience of live agents. Identify a solution that can bring AI and human support together.
Relationship mapping technology
Create routing rules to direct enquiries to the next available agent for the fastest response or by language to delight customers.
Customer profile with context
AI-powered bots & IVR
Inbound and outbound video and phone calls
Smart routing
Customer-staff relationship binding
Rich multimedia experiences
Telephony + digital channels
Multimedia engagement
Instant AI + Human support
Smart routing
Integrate the tools you use everyday
From business automation to analytics and more, connect to the tools you use to deliver personal and scalable support.
See how high-traffic industry solves their sales and support challenges
Aman Resorts merges traditional and digital channels with CINNOX
Roche achieves digital transformation with CINNOX
How to grow your borderless business with virtual number
Experience the hybrid contact center for innovative enterprises
Get your free demo. We will help you create your service center today.