Designed for Businesses of All Sizes and Sectors

Yearly
Monthly
Digital
Commerce
3–20 LICENCES

Turn your online traffic into growing revenue

US$19 
PER STAFF / MONTH
US$15 
PER STAFF / MONTH
Everything you need for Digital Commerce:
Convert Online Traffic  icn
One platform to Connect, Converse, and Convert your web traffic     
Seamlessly turn live chat or a web call with your customers into a  video call from within the web widget or social channels.  Take your document collaboration to the next level by teaming up over  chat, call or video to effortlessly connect, engage, and convert your  visitors into customers.    
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Unified communications: live chat, web call, video call
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Facebook Messenger & email
live chatFacebook messengerEmail
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Screen and file sharing
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Branded videos
Relationship Mapping icn
Make your customers feel like a VIP
Smart Routing enables you to pair your customers with the right agents  and build a rewarding relationship through a consistent interaction.  
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You can add CINNOX widget to multiple domains to support your global outreach.
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Customer & agent relationship
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Routing rules
Collaborative Synergy cn
Boost your team’s productivity with ease by breaking down silos         
Slack-like functions and video meetings facilitate your employees to  team-up and find quick-resolution for customer enquiries.     
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You can add CINNOX widget to multiple domains to support your global outreach.
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Audio and video conference
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Enquiry streaming
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Enquiry transfers  
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Up to 10 destinations
Capture Sentiment icn
Turn unstructured data into actionable insights
By  sifting through contextually relevant interactions, recordings and enquiry  labelling, your business can capture and track the labelled data, conduct  sentiment analysis (NLP), optimise responses, and plan course of action based on the  identified customer intents.    
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You can add CINNOX widget to multiple domains to support your global outreach.
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Enquiry labelling  
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Recording  
Risk Management cn
Rising beyond security             
Understanding  visitors’ behaviour on your website can not only prove beneficial for your  sales and marketing initiatives but also fuel your team’s customer engagement  efforts to close a deal.     Your  team can easily detect faults by tracking a customer’s real-time IP address  or identity and initiate relevant procedure to maintain fault-free transactions.  
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Lightweight CRM     
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Holistic view of customer journey    
Data Visibility icn
Take action with confidence             
Apart from having a panoramic view to monitor the entire process, team leaders have the flexibility to make adjustments wherever required through data transparency.
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You can add CINNOX widget to multiple domains to support your global outreach.
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Real-time web dashboard
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Real-time chat monitoring  
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Reports and records
Best for SMEs/Start-ups
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Build-in security
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Default roles & permissions
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2GB media storage/ licence
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30-day conversation & report history
Omnichannel
Contact Centre
5 LICENCES UP

Connect every customer moment across marketing, sales and service on any channel

US$59 
PER STAFF / MONTH
US$50 
PER STAFF / MONTH
Everything in Digital Commerce plus:
All-in-One Platform icn
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Telephony capability (PSTN + IP calls)
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Omnichannel communication
live chatFacebook messengerWhatsappWechatLINEChatbotEmailcall
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Audio transcription
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Advanced routing
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Up to 50 destinations
Unified Identity icn
You can add CINNOX widget to multiple domains to support your global outreach.
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Virtual number
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Alphanumeric sender ID
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SMS
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WhatsApp Business
Integrated Ecosystem       
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Chatbot integrations
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Zapier integrations
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Open API
Best for Growing Businesses
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2-layer team structure
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Advanced security
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Customisable roles & permissions
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3GB media storage/ licence
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180-day conversation & report history
The Ultimate
CX Hub
10 LICENCES UP

Turn your contact centre into a powerful CX hub and drive customisation at scale

Let's Talk 
GET IN TOUCH FOR A QUOTE
Let's Talk
GET IN TOUCH FOR A QUOTE
Everything in Omnichannel Contact Centre plus:
Seamless Voice and Digital Experiences icn
You can add CINNOX widget to multiple domains to support your global outreach.
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Bring-your-own-carrier (SIP in/out)
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Up to 100 destinations
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Salesforce integration
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More add-on capabilities
Proactive Collaboration icn
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Enquiry Conference call & chat conference
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Enquiry monitoring and take over
Premium Security
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IP, allow numbers, block list
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3rd party authentification (MSAD)
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Audit log
Best for Global Businesses
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Data retention
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Complete team structure, roles & permissions
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4GB media storage/ licence
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365-day conversation & report history

Compare Plans and Explore Features

Digital
Commerce
Omnichannel
Contact Centre
The Ultimate
CX Hub
Connect
Team Collaboration Platform
Web Dashboard
You can monitor and view real-time statistics on CINNOX dashboard.
WATCH TUTORIAL
Web Dashboard
CINNOX Mobile App
CINNOX Mobile App
1-1 Chat
1-1 Chat
Group Chat
Group Chat
Pin Chats
Pin Chats
1-1 Audio Call
1-1 Audio Call
1-1 Video Call & Screen Sharing
You can initiate video calls with team members or customers, and share content on the screen in real-time.
WATCH TUTORIAL
1-1 Video Call & Screen Sharing
File Sharing
File Sharing
Audio Conference
Audio Conference
5 Participants
10 Participants
15 Participants
Video Call & Screen Sharing
Video Call & Screen Sharing
Dial-Out Conference Invite
Dial-Out Conference Invite
Usage
Usage
SMS Conference Invite
SMS Conference Invite
Usage
Usage
Telecom Voice & SMS
You can use virtual numbers to route calls to any phone numbers and devices. Thus, saving long distance costs and unifying distributed workforce. Virtual numbers are often used as service hotline and SMS sender ID.
Virtual Number
You can use virtual numbers to route calls to any phone numbers and devices. Thus, saving long distance costs and unifying distributed workforce. Virtual numbers are often used as service hotline and SMS sender ID.
WATCH TUTORIAL
Virtual Number
Add-on
Add-on
International Toll-free Numbers
International Toll-free Numbers
Add-on
Add-on
Alphanumeric Sender ID
You can send outbound SMS from an alphanumeric sender address to establish consistency and trust. This can be assigned to team members using allowlist settings.
TUTORIAL COMING SOON
You can send outbound SMS from an alphanumeric sender address to establish consistency and trust. This can be assigned to team members using allowlist settings.
Alphanumeric Sender ID
Add-on
Add-on
Service Number
Service Number
Usage
Usage
Personal Number
Personal Number
Usage
Usage
Smart Calling
Upload your contact lists and automatically run an outbound call campaign to engage the customers on your contact lists.
WATCH TUTORIAL
Smart Calling
Usage
Usage
Dial Pad
A full-scale keypad that lets you dial phone numbers or search for numbers of external contacts.
WATCH TUTORIAL
Dial Pad
Usage
Usage
SMS Messaging & Campaign
An advanced set of tools to create, schedule and send 1-1 SMS messages, bulk and dynamic SMS campaigns.
WATCH TUTORIAL
SMS Messaging & Campaign
An advanced set of tools to create, schedule and send 1-1 SMS messages, bulk and dynamic SMS campaigns.
WATCH TUTORIAL
Usage
Usage
SMS Campaign Management
SMS Campaign Management
Usage
Usage
Orchestrate
Contact Management
Lightweight CRM
Lightweight CRM
Unified Chat Room
Unified Chat Room
Omnichannel Engagement
Omnichannel Engagement
Merge Contacts
Merge Contacts
Device Contact Sync
Device Contact Sync
Custom Contact Field
coming soon
Custom Contact Field
coming soon
Enquiry Routing & Management
Alternative Routing
Alternative Routing
Language Routing
Language Routing
Location Routing
Location Routing
Time Routing
Time Routing
Percentage Routing
Percentage Routing
Sticky Routing
To create personalised experiences, a customer enquiry can be routed to the same staff member who had previously handled enquiries from the customer. You can also set binding rules such as backup and expiration.
WATCH TUTORIAL
Sticky Routing
ACD: Round Robin
coming soon
ACD: Round Robin
coming soon
ACD: Fixed Order
ACD: Fixed Order
Engagement Binding
When customers call again, they will be connected to the same agent they had spoken to during the first call, for consistent and personalised service.
WATCH TUTORIAL
Engagement Binding
Voicemail
When your agents are busy, customers can leave a voice message for subsequent follow-up, eliminating missed opportunities.
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Voicemail
IVR Menu
Set up an Interactive Voice Response (IVR) to route incoming call enquiries. Callers can use a dial pad to navigate and interact with options presented, such as language and enquiry type.
WATCH TUTORIAL
IVR Menu
Set up an Interactive Voice Response (IVR) to route incoming call enquiries. Callers can use a dial pad to navigate and interact with options presented, such as language and enquiry type.
SIP Connect as Destination
Customer enquiries will be routed to a SIP/VoIP connection.
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SIP Connect as Destination
Customer enquiries will be routed to a SIP/VoIP connection.
Add-on
SIP In/Out (Bring Your Own Carrier)
SIP In/Out (Bring Your Own Carrier)
Add-on
Workflow Optimisation
Enquiry Transfer
Enquiry Transfer
WATCH TUTORIAL
Enquiry Transfer
Enquiry Labelling
new
Organise and categorise enquiries by topic, category, group, and level for easier report filtering and ease of reference.
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Enquiry Labelling
new
Enquiry Auto Close
Enquiry Auto Close
You can set the period to auto-close an enquiry. Your customers will be notified before an enquiry is closed.
Channel Custom Info
Channel Custom Info
You can add information to each channel to facilitate enquiry handling, such as handling procedure, service guidelines, etc.
1-1 Video Call Recording
1-1 Video Call Recording
Staff can record video calls with anyone within CINNOX.
1-1 Audio Call Recording
Staff can record audio calls with anyone within CINNOX.
WATCH TUTORIAL
1-1 Audio Call Recording
Staff can record audio calls with anyone within CINNOX.You can also set binding rules such as backup and expiration.
Conference Audio Recording
Conference Audio Recording
Audio Transcription (speech-to-text service)
Automatically transcribe call recordings and audio messages, eliminating the need to go through the recordings repeatedly.
WATCH TUTORIAL
Audio Transcription (speech-to-text service)
Automatically transcribe call recordings and audio messages, eliminating the need to go through the recordings repeatedly.
Usage
Usage
Call Forwarding
Call Forwarding
Usage
Usage
Call Transfer to Personal Phone
Call Transfer to Personal Phone
Usage
Usage
Enquiry Conference Call
You can initiate 1-1 calls and add merge it with another call, allowing three or more participants to connect simultaneously.
WATCH TUTORIAL
Enquiry Conference Call
You can initiate 1-1 calls and add merge it with another call, allowing three or more participants to connect simultaneously
Add-on
Enquiry Chat Conference
NEW
Enquiry Chat Conference
NEW
Add-on
Real-time Chat Monitoring
NEW
Real-time Chat Monitoring
NEW
Add-on
Enquiry Take Over
new
Enquiry Take Over
NEW
Add-on
Team Hierarchy
Team Hierarchy
You can build teams and assign roles to team members according to your organisation structure. A staff member's access to the data is defined by the team hierarchy.
2 Levels
6 Levels
Custom Roles & Permissions
Custom Roles & Permissions
You can assign roles for members of your staff, such as Administrator, Manager, Leader and Agent - with corresponding feature permissions and access to data. You can also create customised roles.
Customisation
Dashboard Language Selection
Dashboard Language Selection
Currently, CINNOX supports English, Traditional Chinese, Simplified Chinese, and Japanese.
Widget Appearance
You can upload your brand logo or use the desired graphic to be displayed on the widget icon. You can also change the colour of your widget for brand consistency.
WATCH TUTORIAL
Widget Appearance
Smart greetings
Customers landing on your website will see a pop-up greeting above the widget icon. Greetings can also link to a tag for a quick call or chat option.
WATCH TUTORIAL
Smart greetings
CTA Button for Call & Chat
CTA Button for Call & Chat
You can turn your web buttons, texts, icons, and even images into the CTA buttons. When a visitor clicks a button, the call or the chat window will automatically be directed to the desired destination, driving more online leads.
Pre-Chat Form & Offline Support Forms
You can gather visitor information even before your staff interacts with the visitor, for effective enquiry resolution.
WATCH TUTORIAL
Pre-Chat Form & Offline Support Forms
SMS Verification
SMS Verification
You can verify your customer's phone numbers through SMS code verification.
Usage
Usage
Security Management
Default Role & Permission
Default Role & Permission
4 default roles: Admin, Manager, Leader and Agent. Each role comes with a set of corresponding features, permissions, and data access rights.
Two-Factor Authentication (2FA)
Two-Factor Authentication (2FA)
Implement two-factor authentication for signing into a service account - using Google or Microsoft authentication.
Password Policy
Password Policy
Data Encryption
Data Encryption
Password & Biometrics
Password & Biometrics
Report Exporting
Report Exporting
Add-on
IP Allow and Block Lists
IP Allow and Block Lists
Add-on
Phone number Allow and Block Lists
Phone number Allow and Block Lists
Add-on
Staff IP Allow List
Staff IP Allow List
Add-on
Staff Phone number Allow List
Staff Phone number Allow List
Add-on
3rd Party Authentication (AD)
3rd Party Authentication (AD)
Add-on
Audit Logs
Audit Logs
Add-on
Data Retention
Data Retention
Add-on
Integrations & Open API
Open API
Open API
Chatbot Integration
Custom design your conversational flow and AI interactions to capture and qualify your leads.
WATCH TUTORIAL
Chatbot Integration
Custom design your conversational flow and AI interactions to capture and qualify your leads.
Zapier Integration
coming soon
Zapier Integration
coming soon
3rd Party Channel Integration
3rd Party Channel Integration
SMS API
SMS API
Shopify, BigCommerce Integration
Shopify, BigCommerce Integration
CMS (Joomla, WordPress, Wix, Drupal) Integration
CMS (Joomla, WordPress, Wix, Drupal) Integration
Salesforce Integration
Salesforce Integration
Evaluate
Data Analytics Dashboard
Enquiry Overview & Status
Enquiry Overview & Status
WATCH TUTORIAL
Enquiry Overview & Status
Popular Channels
Popular Channels
Popular Destination
Popular Destination
Enquiry Performance
Enquiry Performance
Visitor Overview
Visitor Overview
Calls Statistics
Calls Statistics
Staff Activity
Staff Activity
Reports & Records
Enquiry Reports
Enquiry Reports
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Enquiry Reports
Visitor Reports
Visitor Reports
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Visitor Reports
Staff Availability Reports
Staff Availability Reports
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Staff Availability Reports
Call Reports
Call Reports
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Call Reports
Conference Report
Link Salesforce and CINNOX contacts.
Conference Report
WATCH TUTORIAL
Conference Report
Link Salesforce and CINNOX contacts.
Chat Reports
Chat Reports
WATCH TUTORIAL
Chat Reports
SMS Reports
SMS Reports
WATCH TUTORIAL
SMS Reports
SMS Reports
WATCH TUTORIAL
OTHERS
My Plan (Except Partners)
Plan Monitoring
Plan Monitoring
Company Profile
Company Profile
Market Place
Market Place
Invoice & Receipt
Invoice & Receipt
Rate Table
Rate Table
Branding
Removal of CINNOX Logo on Widget Footer
Removal of CINNOX Logo on Widget Footer
Add-on
Removal of CINNOX Brand Videos
Removal of CINNOX Brand Videos

Included in all plans

Support & SLA

Get in touch with one of our interaction experts to get a tailored plan.

Knowledge Base & FAQs
24x7 Extended Online & Offline Support
Carrier Grade 99.95% Guaranteed SLA
Access, Security & Compliance
GDPR | CINNOXiso 20000 | CINNOXiso 27001 | CINNOXiso 9001 | CINNOX
Domain Whitelisting
TLS1.2-3 for data encryption in transit
DTLS-SRTP for voice/video encryption
AES-256 for data encryption at rest

Frequently Asked Questions

What is included in the free trial?

Your free trial starts from the moment you activate your account, and is valid for 14 days. During trial period, you will have up to 3 user licences. You can connect Facebook Messenger, emails, and install Web Widget with Live Chat and Web Call – all free of charge, with no usage fees.No charges will be incurred for staff to staff calls, chats, group chats, video calls, or audio/video conference calls made through CINNOX. You will have the same high standards of security, SLA of 99.95%, access to our customer success team, and 24/7 technical support.

Is there a minimum subscription period or number of licences?

Free trial: You can enjoy up to 3 licences for 14 days.

Digital Commerce Plan: 3 licences with minimum subscription of 1-month. When you upgrade from the free trial to Digital Commerce Plan, the number of licences used during the free trial period will be carried over to your new plan. For example, if you used 2 licences during the free trial period, you will only need to purchase 3 licences when upgrading to the Digital Commerce Plan.
Omnichannel Contact Centre: 5 licences with minimum subscription of 3-months.
The Ultimate CX Hub: Minimum 10 licences.

Do you charge any usage or setup costs?

Usage costs will be incurred for the following:
- Number of SMS sent
- Outbound calls made to mobile numbers or landlines per minute
- Incoming calls to toll-free and local DID numbers per minute
- Participants dialling into conference calls through a toll-free or local DID number (if applicable)
- Audio Transcription (speech-to-text service) based on the amount of audio successfully processed each month.
- The charge for add-on items based on monthly usage.

Click here to download our usage rate table.

Setup, purchase, or recurrent costs will be incurred for the following items:
- Virtual number, WhatsApp number, Alphanumeric sender ID
- Conference invite via SMS or Dial-out
- IP/number allow list or block list
- IVR menu, SIP Trunk Connection, SIP In/Out
- Data retention
- Bring your own carrier
- Removal of CINNOX logo on widget footer
- Consultancy services

Which chatbot platforms do you support?

CINNOX currently supports the integration of Microsoft Q&A Maker and Google Dialogflow. You can custom design chatbot interactions to activate lead qualification and intelligent answer bots.

How do you protect my customer data?

CINNOX has a comprehensive security and authentication policy which covers all aspects of the organisation, internal and external communication, and operating systems. We employ state-of-the-art data encryption, data backup and recovery, and data protection systems that safeguards you and your customers at all times. CINNOX was awarded ISO 27001 for its information security management system (ISMS), ISO 20000 for its IT service management, and ISO 9001 for its Quality Management System (QMS).

How can I pay?

Currently we accept Mastercard and Visa. All prices are in USD.

Partner with CINNOX today and unlock new opportunities!