Designed for Businesses of All Sizes and Sectors

Yearly
Monthly
Essentials

Recommended for 1 to 10 staff

US$59 /staff/month
US$55 /staff/month

Engage customers across online touchpoints with rich and contextual experiences.

with 14 days trial x max. 3 trial licences
Plan Includes:
Connect
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Live chat & web call for sales
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Messaging across web, mobile, and social
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Unified omnichannel thread
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Default email inbox
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Access to all channels:
Orchestrate
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Basic routing rules
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Basic team structure & permissions
Evaluate
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Basic dashboard statistics
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Basic reporting
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30-days conversations & reports
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1GB media storage/ licence
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Prebuilt integration
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Basic widget customisation
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Data security
Support
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Shared customer success team
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24/7 technical support
Business

Recommended for more than 10 staff

Most Popular
Get in touch for a quote

Automate workflows with AI bots and advanced routing at scale.

Plan Includes:
Connect
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Live chat & web call for sales
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Messaging across web, mobile, and social
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Unified omnichannel thread
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Up to 10 custom team emails
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SMS campaigns
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Unlimited SMS Template
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Inbound and outbound phone calls
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Call features and Caller ID
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Lead qualification bots
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Access to all channels:
Orchestrate
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Flexible routing rules
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Advanced team structure & permissions
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Call and video call recording
Evaluate
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Basic dashboard statistics
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Basic reporting and analytics
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180-days conversations & reports
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3GB media storage/ licence
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Advanced integrations
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Advanced widget customisation
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Data security
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Data retention option
Support
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Assigned customer success manager
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24/7 technical support
Enterprise

Recommended for more than 20 staff

Get in touch for a quote

Unlock actionable data and analysis to accelerate your business.

Plan Includes:
Connect
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Live chat & web call for support
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Messaging across web, mobile, and social
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Unified omnichannel thread
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Unlimited custom team emails
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SMS campaigns
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Unlimited SMS Template
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Inbound and outbound phone calls
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Call features and Caller ID
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Lead qualification bots
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IVR
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Access to all channels:
Orchestrate
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Flexible routing rules
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Full organisation structure & permissions
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Call and video call recording
Evaluate
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Advanced dashboard statistics
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Advanced reporting and analytics
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Unlimited conversations & reports
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4GB media storage/ licence
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Advanced integrations
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Advanced widget customisation
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Data security
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Data retention option
Support
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Dedicated customer success manager
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24/7 technical support

Compare Plans and Explore Features

Essentials
Business
Enterprise
Connect
Channels
Telecom Channels
Local Numbers
Add-on
Add-on
International Toll-free Numbers
Your customer service becomes accessible globally through international toll-free numbers, available from 150+ countries.
Add-on
Add-on
Inbound and Outbound Minutes
Usage
Usage
1-1 SMS
Usage
Usage
Bulk and Dynamic SMS Campaigns
Usage
Usage
SMS API
New
Integrate with CINNOX API to send SMS messages and OTP from your application.
Interaction & Engagement
Smart Engagement
Customisable Greetings
Customers landing on your website will see a pop-up greeting above the widget icon. Greetings can also link to a tag for a quick call or chat option.
Widget Tag Directory
A list of available tags (Corporate Tags) that customers can click directly through the widget to initiate a voice call or live chat.
20
50
Unlimited
Widget Staff Directory
A list of available staff contacts (Staff Directory) that customers can click directly through the widget to initiate a voice call or live chat.
Mobile Chat Window
Add a call-to-action button or link to open an enquiry chat.
Pre-Chat and Offline Support Forms
Help your staff attend to enquiries more effectively, by gathering visitor information before you interact with them.
1-1 Video Call
Your staff can initiate video calls with each other, or with a customer.
Audio Conference Call
Your staff can schedule or initiate a voice conference call with other staff or customers.
Video Conference Call
Conference Participants
5 participants
10 participants
15 participants
Screen Sharing
File Sharing
Enquiry Labelling
New
Organise and categorise enquiries by topic, category, group or level for easier report filtering and ease of reference.
Audio Transcription (speech-to-text service)
New
Automatically transcribe call recordings and audio messages, eliminating the need to listen to entire recordings.
Usage
Usage
Unlimited SMS Campaign Template
Automated Chatbots
Lead Qualification Bots
AI-powered Answer Bots
Chatbot-to-agent Transfer
Customers can choose to speak directly to an agent during a chatbot engagement.
Call  Engagement
Voicemail
Phone as Destination
SIP Connect as Destination
Dial Pad
Smart Calling
Call Forwarding
Call Blocking
Caller ID
Alphanumeric Sender ID
Add-on
Add-on
SMS Verification
1-1 Audio Call Recording
1-1 Video Call Recording
Staff can record video calls with anyone using CINNOX.
Orchestrate
INTELLIGENT ROUTING
Smart Routing & Rules
Language Routing
Alternative Routing
Location Routing
Time Routing
Percentage Routing
Sticky Routing
Customer enquiries will be routed to the same staff member who had previously handled the same customer, and set binding rules such as backup and expiration.
IVR Menu
coming soon
Set up an Interactive Voice Response (IVR) to route incoming call enquiries. Callers can use a dial pad to navigate options such as language and enquiry type.
Workflow Optimisation
Dynamic Directory
Custom directory list for customers, depending on webpage content, or even time of day, location, and language.
Unified Chat Room
Staff can view enquiries and conversations from multiple channels in a single chat room.
Customer Journey in a Single View
Staff can view a contact's enquiry history, engagement and web journey listed in a single view.
Visitor Information
Staff can gather Information from visitor forms including first name, last name, phone number and more.
Chat Transfer
Call Transfer
Cross Channel Messaging and Calls
Staff can send SMS, email or make PSTN calls from CINNOX.
Multiple Domain Support
If you own multiple domains, you can add CINNOX to these domains to support your global outreach.
Customer Intent Data
coming soon
Staff can detect, understand and classify actionable insights about what a customer is trying to communicate.
Pin Chats
coming soon
Pin messages in chat rooms, for quick and easy reference.
Chat Takeover
coming soon
Administrators can jump into an enquiry conversation between a customer and an agent if necessary, and/or transfer the conversation to themselves or another agent.
Enquiry Monitoring
coming soon
Administrators can monitor ongoing chat enquiries, for real-time supervision.
Team Collaboration
Team Productivity
Unlimited Staff-to-Staff Messaging
Unlimited Group Messaging
Unlimited Private Group Messaging
Unlimited Staff-to-Staff App Call
Unlimited Staff-to-Staff Call via Extension Number
Team Collaboration via Mobile App
Organisation Structure and Hierarchy
Administrators can create teams and assign staff roles according to their organisational structure. The team hierarchy defines the data each staff can access.
1 level
2 levels
10 levels
Role-based Permissions
Assign roles for each member of staff such as Administrator, Manager, Leader and Agent - with corresponding feature permissions and access to data. You can also create customised roles.
Custom
Evaluate
Reports, Insight, and Analytics
Prospect Data
Real-time Dashboard Statistics and Monitoring
Enquiry Reports
Call Reports
SMS Reports
Chat Reports
Visitor Reports
Staff Reports
Report Exporting
Integrations
E-commerce Platforms (Shopify, BigCommerce)
CMS (Joomla, Wordpress, Wix, Drupal)
Chatbox Integration
New
Add your chatbot as an enquiry destination.
SMS API
CRM (Salesforce)
New
Link Salesforce and CINNOX contacts.
Customisation
Widget Colour
Logo in Chat Window and Widget
Branded In-call Video and Static Image Ads
1
10
10
Multilingual Customer Support
Dashboard Language Selection
Security
Two-Factor Authentication(2FA)
Implement two-factor authentication for signing into a service account - using Google or Microsoft authentication.
Third-party Authentication
Integrate AD FS (Windows Server 2012 R2) for additional sign-in security. Staff can sign in to CINNOX using their company email and password.
IP Allow and Block Lists
Phone Number Allow and Block Lists
Login Restrictions
Password Policy
Trusted Domains
Data Retention Option
Add-on
Add-on
Audit Logs
Support services
Email, Chat, and Video Support
24/7 Technical Support
Customer Success Support
Dedicated
Team
Dedicated
Manager
Dedicated
Manager
Tailored Training Session
Service Level Agreement

Included in all plans

Support & SLA

Get in touch with one of our interaction experts to get a tailored plan.

Knowledge Base & FAQs
24x7 Extended Online & Offline Support
Carrier Grade 99.95% Guaranteed SLA
Access, Security & Compliance
GDPR | CINNOXiso 20000 | CINNOXiso 27001 | CINNOXiso 9001 | CINNOX
Domain Whitelisting
TLS1.2-3 for data encryption in transit
DTLS-SRTP for voice/video encryption
AES-256 for data encryption at rest

Frequently Asked Questions

What is included in the free trial?

The free trial is valid for 14 days from the moment you activate your account, with licences for up to 3 users.
You can connect WhatsApp Business, WeChat Official Account, Line Official Account, Facebook Messenger, and install the Live Chat and Call Web Widget – all free of charge with no usage fees.
No charges will be incurred for staff to staff calls, chats, group chats, video calls, or audio/video conference calls made through CINNOX.
You will have the same high standards of security, SLA of 99.95%, and access to our customer success team and 24/7 technical support.

Is there a minimum subscription period or number of licences?

Free trial: You can enjoy up to 3 licences for 14 days.
ESSENTIALS Plan: 1 licence and 1-month subscription minimum.
When you upgrade from the free trial to ESSENTIALS, the number of licences used in the free trial will be carried over to your new plan. For example, if you used 2 licences during the free trial, then you will need to purchase 2 licences when upgrading to the ESSENTIALS Plan.
BUSINESS and ENTERPRISE Plans: Minimum 10 licences.

Do you charge any usage costs?

Usage costs will be incurred for the following:
- Number of SMS sent
- Outbound calls made to mobile numbers or landlines per minute
- Incoming calls to toll-free and local DID numbers per minute
- Participants dialling into conference calls through a toll-free or local DID number (if enabled)
- Audio Transcription (speech-to-text service) based on the amount of audio successfully processed by each month.

Click here to download our usage rate table.

Which chatbot platforms do you support?

CINNOX currently supports the integration of Microsoft Q&A Maker, Google Dialogflow, and Sanuker Stella. You can custom design chatbot interactions to activate lead qualification and intelligent answer bots.

How can I pay?

Currently we accept Mastercard and Visa. All prices are in USD.

Partner with CINNOX today and unlock new opportunities!