Essentials
Recommended for 1 to 10 staff
US$59 /staff/month
US$55 /staff/month
Engage customers across online touchpoints with rich and contextual experiences.
Plan Includes:
Connect
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Live chat & web call for sales
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Messaging across web, mobile, and social
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Unified omnichannel thread
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Default email inbox
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Access to all channels:
Business
Recommended for more than 10 staff
Most Popular
Get in touch for a quote
Automate workflows with AI bots and advanced routing at scale.
Plan Includes:
Connect
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Live chat & web call for sales
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Messaging across web, mobile, and social
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Unified omnichannel thread
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Up to 10 custom team emails
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SMS campaigns
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Unlimited SMS Template
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Inbound and outbound phone calls
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Call features and Caller ID
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Lead qualification bots
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Access to all channels:
Enterprise
Recommended for more than 20 staff
Get in touch for a quote
Unlock actionable data and analysis to accelerate your business.
Plan Includes:
Connect
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Live chat & web call for support
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Messaging across web, mobile, and social
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Unified omnichannel thread
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Unlimited custom team emails
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SMS campaigns
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Unlimited SMS Template
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Inbound and outbound phone calls
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Call features and Caller ID
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Lead qualification bots
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IVR
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Access to all channels:
Compare Plans and Explore Features
Essentials
Business
Enterprise
Connect
Channels
Telecom Channels
Local Numbers
Add-on
Add-on
International Toll-free Numbers
Your customer service becomes accessible globally through international toll-free numbers, available from 150+ countries.
Add-on
Add-on
Inbound and Outbound Minutes
Usage
Usage
1-1 SMS
Usage
Usage
Bulk and Dynamic SMS Campaigns
Usage
Usage
SMS API
New
Integrate with CINNOX API to send SMS messages and OTP from your application.
Interaction & Engagement
Smart Engagement
Customisable Greetings
Customers landing on your website will see a pop-up greeting above the widget icon. Greetings can also link to a tag for a quick call or chat option.
Widget Tag Directory
A list of available tags (Corporate Tags) that customers can click directly through the widget to initiate a voice call or live chat.
20
50
Unlimited
Widget Staff Directory
A list of available staff contacts (Staff Directory) that customers can click directly through the widget to initiate a voice call or live chat.
Mobile Chat Window
Add a call-to-action button or link to open an enquiry chat.
Pre-Chat and Offline Support Forms
Help your staff attend to enquiries more effectively, by gathering visitor information before you interact with them.
1-1 Video Call
Your staff can initiate video calls with each other, or with a customer.
Audio Conference Call
Your staff can schedule or initiate a voice conference call with other staff or customers.
Video Conference Call
Conference Participants
5 participants
10 participants
15 participants
Screen Sharing
File Sharing
Enquiry Labelling
New
Organise and categorise enquiries by topic, category, group or level for easier report filtering and ease of reference.
Audio Transcription (speech-to-text service)
New
Automatically transcribe call recordings and audio messages, eliminating the need to listen to entire recordings.
Usage
Usage
Unlimited SMS Campaign Template
Automated Chatbots
Lead Qualification Bots
AI-powered Answer Bots
Chatbot-to-agent Transfer
Customers can choose to speak directly to an agent during a chatbot engagement.
Call Engagement
Voicemail
Phone as Destination
SIP Connect as Destination
Dial Pad
Smart Calling
Call Forwarding
Call Blocking
Caller ID
Alphanumeric Sender ID
Add-on
Add-on
SMS Verification
1-1 Audio Call Recording
1-1 Video Call Recording
Staff can record video calls with anyone using CINNOX.
Orchestrate
INTELLIGENT ROUTING
Smart Routing & Rules
Language Routing
Alternative Routing
Location Routing
Time Routing
Percentage Routing
Sticky Routing
Customer enquiries will be routed to the same staff member who had previously handled the same customer, and set binding rules such as backup and expiration.
IVR Menu
coming soon
Set up an Interactive Voice Response (IVR) to route incoming call enquiries. Callers can use a dial pad to navigate options such as language and enquiry type.
Workflow Optimisation
Dynamic Directory
Custom directory list for customers, depending on webpage content, or even time of day, location, and language.
Unified Chat Room
Staff can view enquiries and conversations from multiple channels in a single chat room.
Customer Journey in a Single View
Staff can view a contact's enquiry history, engagement and web journey listed in a single view.
Visitor Information
Staff can gather Information from visitor forms including first name, last name, phone number and more.
Chat Transfer
Call Transfer
Cross Channel Messaging and Calls
Staff can send SMS, email or make PSTN calls from CINNOX.
Multiple Domain Support
If you own multiple domains, you can add CINNOX to these domains to support your global outreach.
Customer Intent Data
coming soon
Staff can detect, understand and classify actionable insights about what a customer is trying to communicate.
Pin Chats
coming soon
Pin messages in chat rooms, for quick and easy reference.
Chat Takeover
coming soon
Administrators can jump into an enquiry conversation between a customer and an agent if necessary, and/or transfer the conversation to themselves or another agent.
Enquiry Monitoring
coming soon
Administrators can monitor ongoing chat enquiries, for real-time supervision.
Team Collaboration
Team Productivity
Unlimited Staff-to-Staff Messaging
Unlimited Group Messaging
Unlimited Private Group Messaging
Unlimited Staff-to-Staff App Call
Unlimited Staff-to-Staff Call via Extension Number
Team Collaboration via Mobile App
Organisation Structure and Hierarchy
Administrators can create teams and assign staff roles according to their organisational structure. The team hierarchy defines the data each staff can access.
1 level
2 levels
10 levels
Role-based Permissions
Assign roles for each member of staff such as Administrator, Manager, Leader and Agent - with corresponding feature permissions and access to data. You can also create customised roles.
Custom
Evaluate
Reports, Insight, and Analytics
Prospect Data
Real-time Dashboard Statistics and Monitoring
Enquiry Reports
Call Reports
SMS Reports
Chat Reports
Visitor Reports
Staff Reports
Report Exporting
Integrations
E-commerce Platforms (Shopify, BigCommerce)
CMS (Joomla, Wordpress, Wix, Drupal)
Chatbox Integration
New
Add your chatbot as an enquiry destination.
SMS API
CRM (Salesforce)
New
Link Salesforce and CINNOX contacts.
Customisation
Widget Colour
Logo in Chat Window and Widget
Branded In-call Video and Static Image Ads
1
10
10
Multilingual Customer Support
Dashboard Language Selection
Security
Two-Factor Authentication(2FA)
Implement two-factor authentication for signing into a service account - using Google or Microsoft authentication.
Third-party Authentication
Integrate AD FS (Windows Server 2012 R2) for additional sign-in security. Staff can sign in to CINNOX using their company email and password.
IP Allow and Block Lists
Phone Number Allow and Block Lists
Login Restrictions
Password Policy
Trusted Domains
Data Retention Option
Add-on
Add-on
Audit Logs
Support services
Email, Chat, and Video Support
24/7 Technical Support
Customer Success Support
Dedicated
Team
Team
Dedicated
Manager
Manager
Dedicated
Manager
Manager
Tailored Training Session
Service Level Agreement
