US$19
PER STAFF / MONTH
PER STAFF / MONTH
US$15
PER STAFF / MONTH
PER STAFF / MONTH
Everything you need for Digital Commerce:
Convert Online Traffic i c
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Unified communications: live chat, web call, video call
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Facebook Messenger & email
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Screen and file sharing
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Branded videos
Omnichannel
Contact Centre
5 LICENCES UP
Connect every customer moment across marketing, sales and service on any channel
US$59
PER STAFF / MONTH
PER STAFF / MONTH
US$50
PER STAFF / MONTH
PER STAFF / MONTH
Everything in Digital Commerce plus:
All-in-One Platform
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Telephony capability (PSTN + IP calls)
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Omnichannel communication
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Audio transcription
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Advanced routing
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Up to 50 destinations
The Ultimate
CX Hub
10 LICENCES UP
Turn your contact centre into a powerful CX hub and drive customisation at scale
Let's Talk
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Compare Plans and Explore Features
Digital
Commerce
Omnichannel
Contact Centre
The Ultimate
CX Hub
Connect
Team Collaboration
Web Dashboard
You can monitor and view real-time statistics on CINNOX dashboard.
WATCH TUTORIAL
Web Dashboard
CINNOX Mobile App
CINNOX is available for your staff on iOS and Android app store.
CINNOX Mobile App
CINNOX is available for your staff on iOS and Android app store.
1-1 Chat
1-1 Chat
Group Chat
You can initiate group chat and set your space's visibility as public or private.
Group Chat
You can initiate group chat and set your space's visibility as public or private.
Pin Chats
Pin messages in chat rooms, for quick and easy reference.
Pin Chats
Pin messages in chat rooms, for quick and easy reference.
1-1 Audio Call
You can initiate audio calls with team members or with your customers.
1-1 Audio Call
You can initiate audio calls with team members or with your customers.
1-1 Video Call & Screen Sharing
You can initiate video calls with team members or customers, and share content on the screen in real-time.
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1-1 Video Call & Screen Sharing
File Sharing
You can share files internally or with customers in the chatroom.
File Sharing
You can share files internally or with customers in the chatroom.
Audio Conference
You can initiate a conference call with your team members or with customers.
Audio Conference
You can initiate a conference call with your team members or with customers.
5 Participants
10 Participants
15 Participants
Video Call & Screen Sharing
Your team can initiate video conference calls internally or with customers, and share content on screen in real-time.
Video Call & Screen Sharing
Your team can initiate video conference calls internally or with customers, and share content on screen in real-time.
Dial-Out Conference Invite
During an ongoing call or video conference, you can invite participants by dialling their numbers.
Dial-Out Conference Invite
During an ongoing call or video conference, you can invite participants by dialling their numbers.
Usage
Usage
SMS Conference Invite
During an ongoing call or video conference, you can invite participants by sending them SMS.
SMS Conference Invite
During an ongoing call or video conference, you can invite participants by sending them SMS.
Usage
Usage
Telecom Voice & SMS
You can use virtual numbers to route calls to any phone numbers and devices. Thus, saving long distance costs and unifying distributed workforce. Virtual numbers are often used as service hotline and SMS sender ID.
Virtual Number
You can use virtual numbers to route calls to any phone numbers and devices. Thus, saving long distance costs and unifying distributed workforce. Virtual numbers are often used as service hotline and SMS sender ID.
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Virtual Number
Add-on
Add-on
International Toll-free Numbers
You can make your customer service globally accessible by using International Toll-free numbers, that are available for over 150 countries.
International Toll-free Numbers
You can make your customer service globally accessible by using International Toll-free numbers, that are available for over 150 countries.
Add-on
Add-on
Alphanumeric Sender ID
You can send outbound SMS from an alphanumeric sender address to establish consistency and trust. This can be assigned to team members using allowlist settings.
TUTORIAL COMING SOON
You can send outbound SMS from an alphanumeric sender address to establish consistency and trust. This can be assigned to team members using allowlist settings.
Alphanumeric Sender ID
Add-on
Add-on
Service Number
You can link and use your own number for outbound SMS campaigns and call engagements.
Service Number
You can link and use your own number for outbound SMS campaigns and call engagements.
Usage
Usage
Personal Number
Your team has the flexibility to add their own phone numbers to be used as outbound caller ID and SMS sender ID.
Personal Number
Your team has the flexibility to add their own phone numbers to be used as outbound caller ID and SMS sender ID.
Usage
Usage
Smart Calling
Upload your contact lists and automatically run an outbound call campaign to engage the customers on your contact lists.
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Smart Calling
Usage
Usage
Dial Pad
A full-scale keypad that lets you dial phone numbers or search for numbers of external contacts.
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Dial Pad
Usage
Usage
Call & SMS Extension on Chrome
CINNOX Chrome Extension allows phone number on the web to be converted into a clickable link, using which you can make calls and send SMS, all without leaving your current webpage.
Call & SMS Extension on Chrome
CINNOX Chrome Extension allows phone number on the web to be converted into a clickable link, using which you can make calls and send SMS, all without leaving your current webpage.
Usage
Usage
Usage
SMS Messaging & Campaign
An advanced set of tools to create, schedule and send 1-1 SMS messages, bulk and dynamic SMS campaigns.
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SMS Messaging & Campaign
An advanced set of tools to create, schedule and send 1-1 SMS messages, bulk and dynamic SMS campaigns.
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Usage
Usage
Orchestrate
Contact Management
Lightweight CRM
When you engage with customers, you can view their basic profile information such as location, device, browsing history to help you create a personalised engagement experience.
Lightweight CRM
When you engage with customers, you can view their basic profile information such as location, device, browsing history to help you create a personalised engagement experience.
Unified Chat Room
Understand the entire customer journey by viewing and managing enquiries from multiple channels in a single chat room.
Unified Chat Room
Understand the entire customer journey by viewing and managing enquiries from multiple channels in a single chat room.
Omnichannel Engagement
Engage with your customers and manage their enquiries across multiple channels, covering voice, chat, videos on one platform.
Omnichannel Engagement
Engage with your customers and manage their enquiries across multiple channels, covering voice, chat, videos on one platform.
Merge Contacts
Merge Contacts
Device Contact Sync
Device Contact Sync
Custom Contact Field
Custom Contact Field
Enquiry Routing & Management
Alternative Routing
Customer enquiries will be routed to a designated staff based on a fixed order pattern. When the first agent misses an enquiry, it will move to the next agent on the destination list.
Alternative Routing
Customer enquiries will be routed to a designated staff based on a fixed order pattern. When the first agent misses an enquiry, it will move to the next agent on the destination list.
Language Routing
Customer enquiries will be routed to a designated staff based on the language setting of the visitor's browser and their device.
Language Routing
Customer enquiries will be routed to a designated staff based on the language setting of the visitor's browser and their device.
Location Routing
Customer enquiries will be routed to a designated staff based on the visitor's location.
Location Routing
Customer enquiries will be routed to a designated staff based on the visitor's location.
Time Routing
For 24/7 support service across time zones, customer enquiries can be routed to designated staff based on time slots.
Time Routing
For 24/7 support service across time zones, customer enquiries can be routed to designated staff based on time slots.
Percentage Routing
To help manage your team's workload bandwidth, customer enquiries can be routed to a designated staff basis percentage allocation.
Percentage Routing
To help manage your team's workload bandwidth, customer enquiries can be routed to a designated staff basis percentage allocation.
Sticky Routing
To create personalised experiences, a customer enquiry can be routed to the same staff member who had previously handled enquiries from the customer. You can also set binding rules such as backup and expiration.
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Sticky Routing
ACD: Round Robin
coming soon
Round Robin routing remembers the last agent who handled the enquiry and directs new enquiries to the next available agents in a service group.
ACD: Round Robin
coming soon
Round Robin routing remembers the last agent who handled the enquiry and directs new enquiries to the next available agents in a service group.
ACD: Fixed Order
Your available agents in a service group will be alerted one by one, following a pre-set order. The first agent to answer the enquiry will handle it.
ACD: Fixed Order
Your available agents in a service group will be alerted one by one, following a pre-set order. The first agent to answer the enquiry will handle it.
Engagement Binding
When customers call again, they will be connected to the same agent they had spoken to during the first call, for consistent and personalised service.
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Engagement Binding
Voicemail
When your agents are busy, customers can leave a voice message for subsequent follow-up, eliminating missed opportunities.
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Voicemail
IVR Menu
Set up an Interactive Voice Response (IVR) to route incoming call enquiries. Callers can use a dial pad to navigate and interact with options presented, such as language and enquiry type.
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IVR Menu
Set up an Interactive Voice Response (IVR) to route incoming call enquiries. Callers can use a dial pad to navigate and interact with options presented, such as language and enquiry type.
SIP Connect as Destination
Customer enquiries will be routed to a SIP/VoIP connection.
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SIP Connect as Destination
Customer enquiries will be routed to a SIP/VoIP connection.
Add-on
Add-on
SIP In/Out (Bring Your Own Carrier)
You can bring your own carrier (BYOC) by plugging in their virtual number assets and inbound calls to CINNOX. This will terminate the PSTN calls from their infrastructure. Thus, saving long distance costs.
SIP In/Out (Bring Your Own Carrier)
You can bring your own carrier (BYOC) by plugging in their virtual number assets and inbound calls to CINNOX. This will terminate the PSTN calls from their infrastructure. Thus, saving long distance costs.
Add-on
Add-on
AI-Powered Virtual Assistant
Q&A Bot
NEW
An AI-powered Virtual Assistant designed to engage with customers and address their enquiries. Utilizing advanced NLP algorithms, it discerns queries and offers pertinent responses drawn from your specified knowledge base.
Q&A Bot
NEW
An AI-powered Virtual Assistant designed to engage with customers and address their enquiries. Utilizing advanced NLP algorithms, it discerns queries and offers pertinent responses drawn from your specified knowledge base.
Add-on
Add-on
Voice Bot
COMING SOON
An AI-powered Virtual Assistant tailored for engaging with inbound callers. It comprehends, interprets, and evaluates vocal input, responding vocally through the synergy of NLP and machine learning.
Voice Bot
COMING SOON
An AI-powered Virtual Assistant tailored for engaging with inbound callers. It comprehends, interprets, and evaluates vocal input, responding vocally through the synergy of NLP and machine learning.
Add-on
Add-on
Chat Translation
NEW
It automatically translates customer messages into your agents' language, breaks down language barriers, ensuring smooth conversations even among multilingual teams.
Chat Translation
NEW
It automatically translates customer messages into your agents' language, breaks down language barriers, ensuring smooth conversations even among multilingual teams.
Add-on
Add-on
Audio Transcription
Automatically transcribe call recordings and audio messages, eliminating the need to go through the recordings repeatedly.
WATCH TUTORIAL
Audio Transcription
Automatically transcribe call recordings and audio messages, eliminating the need to go through the recordings repeatedly.
Usage
Usage
Auto Label & Topic Suggestion
NEW
Utilize AI to enrich, annotate, and label your customer interactions.
Auto Label &
Topic Suggestion
Topic Suggestion
NEW
Utilize AI to enrich, annotate, and label your customer interactions.
Add-on
Add-on
Chat Summary
COMING SOON
It automatically generates summaries of your customer interactions, allowing agents to grasp the chat context swiftly without sifting through the full conversation transcript.
Chat Summary
COMING SOON
It automatically generates summaries of your customer interactions, allowing agents to grasp the chat context swiftly without sifting through the full conversation transcript.
Add-on
Add-on
CINNOX Copilot
COMING SOON
It provides smart recommendations by discerning customer intent, drawing responses from past interactions and relevant customer information.
CINNOX Copilot
COMING SOON
It provides smart recommendations by discerning customer intent, drawing responses from past interactions and relevant customer information.
Add-on
Add-on
Smart Syntax
COMING SOON
It guides agents in adopting the optimal tone and manner, tailored to the context and customer information, ensuring enhanced engagement and cultivating satisfied customers.
Smart Syntax
COMING SOON
It guides agents in adopting the optimal tone and manner, tailored to the context and customer information, ensuring enhanced engagement and cultivating satisfied customers.
Add-on
Add-on
Bot Builder
COMING SOON
It facilitates the implementation of an end-to-end automated workflows by comprehending customer intent and behaviours.
Bot Builder
COMING SOON
It facilitates the implementation of an end-to-end automated workflows by comprehending customer intent and behaviours.
Add-on
Add-on
Workflow Optimisation
Canned Response
NEW
Reduce response times and free up your agent's time by eliminating the need for repetitive typing of the same chat using canned responses.
Canned Response
NEW
Reduce response times and free up your agent's time by eliminating the need for repetitive typing of the same chat using canned responses.
Enquiry Transfer
Apart from transferring enquiries from one live agent to another, you can also use the features to transfer customer inquiries from a Chatbot to a live agent.
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Enquiry Transfer
Loopback Transfer
You can promptly transfer an enquiry to another tag or staff agent. If the assigned party does not pick it up, the enquiry will return to you for further handling.
Loopback Transfer
You can promptly transfer an enquiry to another tag or staff agent. If the assigned party does not pick it up, the enquiry will return to you for further handling.
Blind Transfer
Round Robin routing remembers the last agent who handled the enquiry and directs new enquiries to the next available agents in a service group.
Blind Transfer
You can promptly transfer an enquiry directly to another tag or staff agent. If the assigned party does not pick it up, the enquiry will become a "missed enquiry".
Contact Labelling
NEW
Round Robin routing remembers the last agent who handled the enquiry and directs new enquiries to the next available agents in a service group.
Contact Labelling
NEW
Organise and categorise contacts by type, category, group, and level for easier filtering and ease of reference.
Enquiry Labelling
new
Organise and categorise enquiries by topic, category, group, and level for easier report filtering and ease of reference.
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Enquiry Labelling
new
Enquiry Auto Close
You can set the period to auto-close an enquiry. Your customers will be notified before an enquiry is closed.
Enquiry Auto Close
You can set the period to auto-close an enquiry. Your customers will be notified before an enquiry is closed.
You can set the period to auto-close an enquiry. Your customers will be notified before an enquiry is closed.
Channel Custom Info
You can add information to each channel to facilitate enquiry handling, such as handling procedure, service guidelines, etc.
Channel Custom Info
You can add information to each channel to facilitate enquiry handling, such as handling procedure, service guidelines, etc.
You can add information to each channel to facilitate enquiry handling, such as handling procedure, service guidelines, etc.
1-1 Video Call Recording
Staff can record video calls with anyone within CINNOX.
1-1 Video Call Recording
Staff can record video calls with anyone within CINNOX.
Staff can record video calls with anyone within CINNOX.
1-1 Audio Call Recording
Staff can record audio calls with anyone within CINNOX.
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1-1 Audio Call Recording
Staff can record audio calls with anyone within CINNOX.You can also set binding rules such as backup and expiration.
Conference Audio Recording
Conference Audio Recording
Call Forwarding
Staff can forward incoming calls to another phone number.
Call Forwarding
Staff can forward incoming calls to another phone number.
Usage
Usage
Call Transfer to Personal Phone
Call Transfer to Personal Phone
Usage
Usage
Enquiry Call Conference
You can initiate 1-1 calls and add merge it with another call, allowing three or more participants to connect simultaneously.
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Enquiry Call Conference
You can initiate 1-1 calls and add merge it with another call, allowing three or more participants to connect simultaneously
Add-on
Enquiry Chat Conference
Chat conferencing allows you to invite more participants into your chat room.
NEW
Enquiry Chat Conference
Chat conferencing allows you to invite more participants into your chat room.
NEW
Add-on
Schedule Conference
NEW
Schedule calls from your Workspace and invite participants effortlessly through calendar integration with Outlook, Google, and other calendars.
Schedule Conference
NEW
Schedule calls from your Workspace and invite participants effortlessly through calendar integration with Outlook, Google, and other calendars.
Real-time Chat Monitoring
Provide immediate support by monitoring real-time chat enquiries.
NEW
Real-time Chat Monitoring
Provide immediate support by monitoring real-time chat enquiries.
NEW
Add-on
Enquiry Take Over
new
Admin can join an ongoing enquiry between a customer and an agent, and if necessary take over or transfer the conversation to another agent.
Enquiry Take Over
Admin can join an ongoing enquiry between a customer and an agent, and if necessary take over or transfer the conversation to another agent.
NEW
Add-on
Team Hierarchy
You can build teams and assign roles to team members according to your organisation structure. A staff member's access to the data is defined by the team hierarchy.
Team Hierarchy
You can build teams and assign roles to team members according to your organisation structure. A staff member's access to the data is defined by the team hierarchy.
You can build teams and assign roles to team members according to your organisation structure. A staff member's access to the data is defined by the team hierarchy.
2 Levels
6 Levels
Custom Roles & Permissions
You can assign roles for members of your staff, such as Administrator, Manager, Leader and Agent - with corresponding feature permissions and access to data. You can also create customised roles.
Custom Roles & Permissions
You can assign roles for members of your staff, such as Administrator, Manager, Leader and Agent - with corresponding feature permissions and access to data. You can also create customised roles.
You can assign roles for members of your staff, such as Administrator, Manager, Leader and Agent - with corresponding feature permissions and access to data. You can also create customised roles.
Customisation
Dashboard Language Selection
Currently, CINNOX supports English, Traditional Chinese, Simplified Chinese, and Japanese.
Dashboard Language Selection
Currently, CINNOX supports English, Traditional Chinese, Simplified Chinese, and Japanese.
Currently, CINNOX supports English, Traditional Chinese, Simplified Chinese, and Japanese.
Widget Appearance
You can upload your brand logo or use the desired graphic to be displayed on the widget icon. You can also change the colour of your widget for brand consistency.
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Widget Appearance
Smart greetings
Customers landing on your website will see a pop-up greeting above the widget icon. Greetings can also link to a tag for a quick call or chat option.
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Smart greetings
CTA Button for Call & Chat
You can turn your web buttons, texts, icons, and even images into the CTA buttons. When a visitor clicks a button, the call or the chat window will automatically be directed to the desired destination, driving more online leads.
CTA Button for Call & Chat
You can turn your web buttons, texts, icons, and even images into the CTA buttons. When a visitor clicks a button, the call or the chat window will automatically be directed to the desired destination, driving more online leads.
You can turn your web buttons, texts, icons, and even images into the CTA buttons. When a visitor clicks a button, the call or the chat window will automatically be directed to the desired destination, driving more online leads.
Pre-Chat Form & Offline Support Forms
You can gather visitor information even before your staff interacts with the visitor, for effective enquiry resolution.
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Pre-Chat Form & Offline Support Forms
SMS Verification
You can verify your customer's phone numbers through SMS code verification.
SMS Verification
You can verify your customer's phone numbers through SMS code verification.
You can verify your customer's phone numbers through SMS code verification.
Usage
Usage
Security Management
Default Role & Permission
4 default roles: Admin, Manager, Leader and Agent. Each role comes with a set of corresponding features, permissions, and data access rights.
Default Role & Permission
4 default roles: Admin, Manager, Leader and Agent. Each role comes with a set of corresponding features, permissions, and data access rights.
4 default roles: Admin, Manager, Leader and Agent. Each role comes with a set of corresponding features, permissions, and data access rights.
Two-Factor Authentication (2FA)
Implement two-factor authentication for signing into a service account - using Google or Microsoft authentication.
Two-Factor Authentication (2FA)
Implement two-factor authentication for signing into a service account - using Google or Microsoft authentication.
Implement two-factor authentication for signing into a service account - using Google or Microsoft authentication.
Password Policy
Password Policy
Data Encryption
Data Encryption
Password & Biometrics
Password & Biometrics
Report Exporting
Report Exporting
Add-on
IP Allow and Block Lists
IP Allow and Block Lists
Add-on
Phone number Allow and Block Lists
Phone number Allow and Block Lists
Add-on
Staff IP Allow List
Staff IP Allow List
Add-on
Staff Phone number Allow List
Staff Phone number Allow List
Add-on
3rd Party Authentication (AD)
3rd Party Authentication (AD)
Add-on
Audit Logs
Audit Logs
Add-on
Data Retention
Data Retention
Add-on
Integrations & Open API
Open API
Open API
Chatbot Integration
Custom design your conversational flow and AI interactions to capture and qualify your leads.
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Chatbot Integration
Custom design your conversational flow and AI interactions to capture and qualify your leads.
Zapier Integration
Zapier Integration
3rd Party Channel Integration
3rd Party Channel Integration
SMS API
SMS API
Shopify, BigCommerce Integration
Shopify, BigCommerce Integration
CMS (Joomla, WordPress, Wix, Drupal) Integration
CMS (Joomla, WordPress, Wix, Drupal) Integration
Salesforce Integration
Salesforce Integration
Evaluate
Data Analytics Dashboard
Enquiry Overview & Status
Enquiry Overview & Status
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Enquiry Overview & Status
Popular Channels
Popular Channels
Popular Destination
Popular Destination
Enquiry Performance
Enquiry Performance
Visitor Overview
Visitor Overview
Calls Statistics
Calls Statistics
Staff Activity
Staff Activity
Reports & Records
Enquiry Reports
Enquiry Reports
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Enquiry Reports
Visitor Reports
Visitor Reports
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Visitor Reports
Staff Availability Reports
Staff Availability Reports
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Staff Availability Reports
Call Reports
Call Reports
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Call Reports
Conference Report
Link Salesforce and CINNOX contacts.
Chat Reports
Chat Reports
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Chat Reports
SMS Reports
SMS Reports
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SMS Reports
SMS Reports
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OTHERS
My Plan (Except Partners)
Plan Monitoring
Plan Monitoring
Company Profile
Company Profile
Market Place
Market Place
Invoice & Receipt
Invoice & Receipt
Rate Table
Rate Table
Branding
Removal of CINNOX Logo on Widget Footer
Removal of CINNOX Logo on Widget Footer
Add-on
Removal of CINNOX Brand Videos
Removal of CINNOX Brand Videos
