Essentials
Recommended for 1 to 10 staff
US$59 /staff/month
US$55 /staff/month
Engage customers across online touchpoints with rich and contextual experiences.
Plan Includes:
Connect
check
Live chat & web call for sales
check
Messaging across web, mobile, and social
check
Unified omnichannel thread
check
Default email inbox
check
Access to all channels:
Business
Recommended for more than 10 staff
Most Popular
Get in touch for a quote
Automate workflows with AI bots and advanced routing at scale.
Plan Includes:
Connect
check
Live chat & web call for sales
check
Messaging across web, mobile, and social
check
Unified omnichannel thread
check
Up to 10 custom team emails
check
SMS campaigns
check
Unlimited SMS Template
check
Inbound and outbound phone calls
check
Call features and Caller ID
check
Lead qualification bots
check
Access to all channels:
Enterprise
Recommended for more than 20 staff
Get in touch for a quote
Unlock actionable data and analysis to accelerate your business.
Plan Includes:
Connect
check
Live chat & web call for support
check
Messaging across web, mobile, and social
check
Unified omnichannel thread
check
Unlimited custom team emails
check
SMS campaigns
check
Unlimited SMS Template
check
Inbound and outbound phone calls
check
Call features and Caller ID
check
Lead qualification bots
check
IVR
check
Access to all channels:
Compare Plans and Explore Features
Essentials
Business
Enterprise
Connect
Channels
Telecom Channels
Local Numbers
International Toll-free Numbers
Your customer service becomes accessible globally through international toll-free numbers, available from 150+ countries.
Inbound and Outbound Minutes
Usage
Usage
1-1 SMS
Bulk and Dynamic SMS Campaigns
An advanced set of tools to create, schedule, and send SMS messages and campaigns.
Interaction & Engagement
Smart Engagement
Customisable Greetings
Customers landing on your website will see a pop-up greeting that appears just above the widget icon. Greetings can also link to a tag for a quick call and chat option.
Widget Tag Directory
A list of available tags (Corporate Tags) that customer can click directly through the widget to initiate a voice call or live chat.
20
50
Unlimited
Widget Staff Directory
A list of available staff contacts (Staff Directory) that customer can click directly through the widget to initiate a voice call or live chat.
Mobile Chat Window
Pre-chat and Post-chat Surveys
Gather more information from customers through Pre-chat forms to help connect them to the right staff, and collect feedback after a chat to better improve experience.
Personal Video Calling
Your staff can initiate a video call with each other, or to a customer.
Audio Conference Call
Your staff can schedule or initiate a video conference call with other staff or external guests.
Video Conference Call
Conference Participants
5 participants
10 participants
15 participants
Screen Sharing
File Sharing
Conversation Rating
coming soon
Unlimited SMS Campaign Template
Automated Chatbots
Lead Qualification Bots
AI-powered Answer Bots
Chatbot-to-agent Transfer
Call Engagement
Voicemail
Phone as Destination
SIP Connection as Destination
Dial Pad
Auto-dialler
Smart Calling
Call Forwarding
Call Blocking
Caller ID
Alphanumeric Sender ID
SMS Verification
Audio Call Recording
1-1 Video Call Recording
Orchestrate
INTELLIGENT ROUTING
Smart Routing & Rules
Language Routing
Alternative Routing
Location Routing
Time Routing
Percentage Routing
Sticky Routing
Engagement Mode
New
IVR Tree
coming soon
Workflow Optimisation
Dynamic Directory
Custom directory list for customers, depending on webpage content, or even time of day, location, and language.
Unified Chat Room
Customer Journey in a Single View
A preliminary assessment and data of a customer.
Visitor Insights
Chat Transfer
Call Transfer
Cross Channel Messaging and Calls
Multiple Website Support
Customer Intent Data
coming soon
Custom Customer Segments
coming soon
Pin Chats
coming soon
Smart Reply Suggestion
coming soon
Chat Takeover
coming soon
Call Recording
Video Call Recording
Goal Planner
coming soon
Customer Contact Route
coming soon
Admin Enquiry Monitoring
coming soon
Team Collaboration
Team Productivity
Unlimited Staff-to-Staff Messaging
Unlimited Group Messaging
Unlimited Private Group Messaging
Unlimited Staff-to-Staff On-net Call
Unlimited Staff-to-Staff Call via Extension Number
Unlimited Video Call
Unlimited Conference Call
Screen Sharing
File Sharing
Team Collaboration via Mobile App
Organisation Structure and Hierarchy
1 level
2 levels
10 levels
Role-based Permissions
Custom
Authentication Control
Evaluate
Reports, Insight, and Analytics
Prospect Data
Real-time Dashboard Statistics and Monitoring
Enquiry Reports
Call Reports
SMS Reports
Chat Reports
Visitor Reports
Staff Reports
Daily Summary
Data Exporting
Advanced Dashboard Statistics
coming soon
Peak Time Prediction
coming soon
Resource Prediction
coming soon
Auto Reporting to Email
coming soon
Report Exporting
Integrations
Shopify
BigCommerce
WordPress
Wix
Joomla
Drupal
API
Salesforce
New
Customisation
Widget Colour
Logo in Chat Window and Widget
Branded In-call Video and Static Image Ads
1
10
10
Multilingual Customer Support
Dashboard Language Selection
Add-ons
Security
2FA
Third-party Authentication
IP Allow and Block Lists
Phone Number Allow and Block Lists
Login Restrictions
Password Policy
Trusted Domains
Banned Visitor List
Data Retention Option
Audit Logs
Support services
Email, Chat, and Video Support
24/7 Technical Support
Customer Success Support
Dedicated
Team
Team
Dedicated
Manager
Manager
Dedicated
Manager
Manager
Tailored Training Session
Ongoing Product Consultation
SLA
