Designed for Businesses of All Sizes and Sectors

Yearly
Monthly
Essentials

Recommended for 1 to 10 staff

US$59 /staff/month
US$55 /staff/month

Engage customers across online touchpoints with rich and contextual experiences.

with 14 days trial x max. 3 trial licences
Plan Includes:
Connect
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Live chat & web call for sales
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Messaging across web, mobile, and social
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Unified omnichannel thread
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Default email inbox
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Access to all channels:
Orchestrate
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Basic routing rules
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Basic team structure & permissions
Evaluate
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Basic dashboard statistics
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Basic reporting
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30-days conversations & reports
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1GB media storage/ licence
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Prebuilt integration
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Basic widget customisation
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Data security
Support
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Shared customer success team
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24/7 technical support
Business

Recommended for more than 10 staff

Most Popular
Get in touch for a quote

Automate workflows with AI bots and advanced routing at scale.

Plan Includes:
Connect
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Live chat & web call for sales
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Messaging across web, mobile, and social
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Unified omnichannel thread
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Up to 10 custom team emails
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SMS campaigns
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Unlimited SMS Template
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Inbound and outbound phone calls
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Call features and Caller ID
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Lead qualification bots
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Access to all channels:
Orchestrate
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Flexible routing rules
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Advanced team structure & permissions
Evaluate
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Basic dashboard statistics
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Basic reporting and analytics
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180-days conversations & reports
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3GB media storage/ licence
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Advanced integrations
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Advanced widget customisation
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Data security
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Data retention option
Support
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Assigned customer success manager
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24/7 technical support
Enterprise

Recommended for more than 20 staff

Get in touch for a quote

Unlock actionable data and analysis to accelerate your business.

Plan Includes:
Connect
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Live chat & web call for support
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Messaging across web, mobile, and social
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Unified omnichannel thread
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Unlimited custom team emails
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SMS campaigns
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Unlimited SMS Template
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Inbound and outbound phone calls
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Call features and Caller ID
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Lead qualification bots
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IVR
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Access to all channels:
Orchestrate
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Flexible routing rules
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Full organisation structure & permissions
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Call and video call recording
Evaluate
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Advanced dashboard statistics
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Advanced reporting and analytics
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Unlimited conversations & reports
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4GB media storage/ licence
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Advanced integrations
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Advanced widget customisation
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Data security
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Data retention option
Support
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Dedicated customer success manager
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24/7 technical support

Compare Plans and Explore Features

Essentials
Business
Enterprise
Connect
Channels
Telecom Channels
Local Numbers
International Toll-free Numbers
Your customer service becomes accessible globally through international toll-free numbers, available from 150+ countries.
Inbound and Outbound Minutes
Usage
Usage
1-1 SMS
Bulk and Dynamic SMS Campaigns
An advanced set of tools to create, schedule, and send SMS messages and campaigns.
Interaction & Engagement
Smart Engagement
Customisable Greetings
Customers landing on your website will see a pop-up greeting that appears just above the widget icon. Greetings can also link to a tag for a quick call and chat option.
Widget Tag Directory
A list of available tags (Corporate Tags) that customer can click directly through the widget to initiate a voice call or live chat.
20
50
Unlimited
Widget Staff Directory
A list of available staff contacts (Staff Directory) that customer can click directly through the widget to initiate a voice call or live chat.
Mobile Chat Window
Pre-chat and Post-chat Surveys
Gather more information from customers through Pre-chat forms to help connect them to the right staff, and collect feedback after a chat to better improve experience.
Personal Video Calling
Your staff can initiate a video call with each other, or to a customer.
Audio Conference Call
Your staff can schedule or initiate a video conference call with other staff or external guests.
Video Conference Call
Conference Participants
5 participants
10 participants
15 participants
Screen Sharing
File Sharing
Conversation Rating
coming soon
Unlimited SMS Campaign Template
Automated Chatbots
Lead Qualification Bots
AI-powered Answer Bots
Chatbot-to-agent Transfer
Call  Engagement
Voicemail
Phone as Destination
SIP Connection as Destination
Dial Pad
Auto-dialler
Smart Calling
Call Forwarding
Call Blocking
Caller ID
Alphanumeric Sender ID
SMS Verification
Audio Call Recording
1-1 Video Call Recording
Orchestrate
INTELLIGENT ROUTING
Smart Routing & Rules
Language Routing
Alternative Routing
Location Routing
Time Routing
Percentage Routing
Sticky Routing
Engagement Mode
New
IVR Tree
coming soon
Workflow Optimisation
Dynamic Directory
Custom directory list for customers, depending on webpage content, or even time of day, location, and language.
Unified Chat Room
Customer Journey in a Single View
A preliminary assessment and data of a customer.
Visitor Insights
Chat Transfer
Call Transfer
Cross Channel Messaging and Calls
Multiple Website Support
Customer Intent Data
coming soon
Custom Customer Segments
coming soon
Pin Chats
coming soon
Smart Reply Suggestion
coming soon
Chat Takeover
coming soon
Call Recording
Video Call Recording
Goal Planner
coming soon
Customer Contact Route
coming soon
Admin Enquiry Monitoring
coming soon
Team Collaboration
Team Productivity
Unlimited Staff-to-Staff Messaging
Unlimited Group Messaging
Unlimited Private Group Messaging
Unlimited Staff-to-Staff On-net Call
Unlimited Staff-to-Staff Call via Extension Number
Unlimited Video Call
Unlimited Conference Call
Screen Sharing
File Sharing
Team Collarbration via Mobile App
Organisation Structure and Hierarchy
1 level
2 levels
10 levels
Role-bassed Permissions
Custom
Authentication Control
Evaluate
Reports, Insight, and Analytics
Prospect Data
Real-time Dashboard Statisitcs and Monitoring
Enquiry Reports
Call Reports
SMS Reports
Chat Reports
Visitor Reports
Staff Reports
Daily Summary
Data Exporting
Advanced Dashboard Statistics
coming soon
Peak Time Prediction
coming soon
Resource Prediction
coming soon
Auto Reporting to Email
coming soon
Report Exporting
Integrations
Shopify
BigCommerce
WordPress
Wix
Joomla
Drupal
API
Salesforce
New
Customisation
Widget Colour
Logo in Chat Window and Widget
Branded In-call Video and Static Image Ads
1
10
10
Multilingual Customer Support
Dashboard Language Selection
Add-ons
Security
2FA
Third-party Authentication
IP Allow and Block Lists
Phone Number Allow and Block Lists
Login Restrictions
Password Policy
Trusted Domains
Banned Visitor List
Data Retention Option
Audit Logs
Support services
Email, Chat, and Video Support
24/7 Technocal Support
Customer Success Support
Dedicated Team
Dedicated Manager
Dedicated Manager
Tailored Training Session
Ongoing Product Consultation
SLA

Included in all plans

Support & SLA

Get in touch with one of our interaction experts to get a tailored plan.

Knowledge Base & FAQs
24x7 Extended Online & Offline Support
Carrier Grade 99.95% Garanteed SLA
Access, Security & Compliance
GDPR | CINNOXiso 20000 | CINNOXiso 27001 | CINNOXiso 9001 | CINNOX
Domain Whitelisting
TLS1.2-3 for data encryption in transit
DTLS-SRTP for voice/video encryption
AES-256 for data encryption at rest

Frequently Asked Questions

What is the entitlement of the free trial?

The free trial is valid for 14 days from the moment you activate your account, with licences for up to 3 users.
You can connect WhatsApp Business, WeChat Official Account, Line Official Account, Facebook Messenger, and install the Live Chat and Call Web Widget – all free of charge with no usage fees.
No charges will be incurred for staff to staff calls, chats, group chats, video calls, or audio/video conference calls made through CINNOX.
You will have the same high standards of security, SLA of 99.95%, and access to our customer success team and 24/7 technical support.

Is there a minimum subscription period or number of licences?

Free trial: You can enjoy up to 3 licences for 14 days.
ESSENTIALS Plan: 1 licence and 1-month subscription minimum.
When you upgrade from the free trial to ESSENTIALS, the number of licences used in the free trial will be carried over to your new plan. For example, if you used 2 licences during the free trial, then you need to purchase 2 licences when upgrading to the ESSENTIALS Plan.
BUSINESS and ENTERPRISE Plans: Minimum 10 licences.

Do you charge any usage costs?

Usage costs will be incurred on the following:- Number of SMS sent- Outbound call made to mobile numbers or landlines per minute- Incoming call to toll-free and local DID numbers per minute- Participants dialling into conference calls through a toll-free or local DID number (if enabled)
Click here to download our usage rate table.

How can I pay?

Currently we accept Mastercard and Visa. All prices are in USD.

Partner with CINNOX today and unlock new opportunities!