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Our Innovations

A powerful and fully secure solution that you can depend on.

Trusted by more than 600 enterprise and Fortune 500 clients for over a decade.

High Security & Compliance

Customer data protection and security are our top priority. Our team works rigorously and continuously to ensure our product and processes excel global compliance and security standards. We employ state-of-the-art data encryption, data backup and recovery, and data protection systems that safeguard you company and your customers at all times.

CINNOX is a GDPR compliance solution. Our company was independently audited and awarded the ISO 9001, ISO 20000, ISO 27001, and ISO 27017 certifications for its Quality Management System (QMS), IT Service Management, Information Security Management System (ISMS), and Cloud Security and Data Protection respectively, helping highly regulated businesses like FSI meet strict compliance standards.

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Data Encryption

Data Encryption in Transit
Messaging Encryption
Call Encryption
Encryption in Applications
Data Encryption at rest
Data Centre Security

Compliance

True Communications Convergence

Our convergence model bridges the gaps between datacom, telecom, and internet networks to provide reliable communications solutions across protocols, devices, and services. It readily adapts to industry-specific requirements and use cases to provide best-in-class voice call and instant messaging capabilities to any device, anytime, anywhere.

1. Device convergence

Ability to share information across different types of devices (e.g., phones, computers, and other mobile devices).

2. Channel convergence

Ability to converge traditional telephony services such as virtual phone numbers, outbound international voice service, and SMS with digital channels consisting of instant messaging, VoIP and video calls, and web and social media communication platforms.

3. Protocol convergence

Convergence of different communication protocols within one logical network (i.e., Wi-Fi, Ethernet, mobile and VoIP).

4. Network convergence

Convergence of video transmission, telephone networks, and data communication into a singular, multi-model communication platform.

Carrier-Grade Performance and Reliability

CINNOX’s carrier-grade contractual Service Level Agreement (SLA) assures an annual uptime of 99.95% with real-time service delivery, monitoring, and support 24 hours a day, 365 days a year. High-performance connections and availability are achieved through our globally-distributed IP network comprising strategically positioned points of presence (PoPs) and direct interconnections with over 160 tier-1 telecom carriers and mobile operators worldwide.

Our network supports multiple protocols and multi-codec conversions to ensure full compatibility with our partners and clients’ connectivity needs. Supported protocols include SS7, ISDN-PRI, SIP, and WebRTC; while supported codecs include OPUS, AMR-WB/AMR, G.711, and G.729.

Seamless System Integration


CINNOX facilitates and maximizes digital transformation by expertly integrating external-facing communication channels with various backend enterprise and telephone systems. Our end-to-end solution approach ensures all the data is captured as information flows seamlessly and exhaustively from the customer or visitor to the company and its internal systems.

CINNOX fully supports and integrates with third-party ticketing systems, Customer Relationship Management (CRM) systems, Online Charging Systems (OCS), and Private Branch Exchange (PBX).