For over a decade, CINNOX has been the trusted choice of more than 600 enterprise and Fortune 500 clients. Our commitment to high security, compliance, communications convergence, carrier-grade performance, and seamless system integration sets us apart as a leader in the industry.
At CINNOX, we prioritize customer data protection and security. Our dedicated team works rigorously to ensure our product and processes excel in global compliance and security standards. With state-of-the-art data encryption, data backup and recovery, and data protection systems, we safeguard your company and customers at all times.
CINNOX is a GDPR compliance solution, independently audited and awarded ISO 9001, ISO 20000, ISO 27001, and ISO 27017 certifications. These certifications validate our Quality Management System (QMS), IT Service Management, Information Security Management System (ISMS), and Cloud Security and Data Protection. We help highly regulated businesses like FSI meet strict compliance standards.
Our convergence model bridges the gaps between datacom, telecom, and internet networks, providing reliable communication solutions across protocols, devices, and services. It easily adapts to industry-specific requirements and use cases, delivering best-in-class voice call and instant messaging capabilities to any device, anytime, anywhere.
CINNOX’s carrier-grade contractual Service Level Agreement (SLA) assures an annual uptime of 99.95% with real-time service delivery, monitoring, and support 24 hours a day, 365 days a year. High-performance connections and availability are achieved through our globally-distributed IP network comprising strategically positioned points of presence (PoPs) and direct interconnections with over 160 tier-1 telecom carriers and mobile operators worldwide.
Our network supports multiple protocols and multi-codec conversions to ensure full compatibility with our partners and clients’ connectivity needs. Supported protocols include SS7, ISDN-PRI, SIP, and WebRTC; while supported codecs include OPUS, AMR-WB/AMR, G.711, and G.729.
CINNOX facilitates and maximizes digital transformation by expertly integrating external-facing communication channels with various backend enterprise and telephone systems. Our end-to-end solution approach ensures all the data is captured as information flows seamlessly and exhaustively from the customer or visitor to the company and its internal systems.
CINNOX fully supports and integrates with third-party ticketing systems, Customer Relationship Management (CRM) systems, Online Charging Systems (OCS), and Private Branch Exchange (PBX).