Trusted by more than 600 enterprise and Fortune 500 clients for over a decade.
Customer data protection and security are our top priority. We work rigorously and continuously to ensure our company, people, and processes excel international telecommunications and information security standards. We employ state-of-the-art data encryption, data backup and recovery, and data protection systems that safeguard you and your customers at all times.
Our company was independently audited and awarded the ISO 27001 certification for its information security management system (ISMS) and the ISO 9001 certification for its Quality Management System (QMS).
Our convergence model bridges the gaps between datacom, telecom, and internet networks to provide reliable communications solutions across protocols, devices, and services. It readily adapts to industry-specific requirements and use cases to provide best-in-class voice call and instant messaging capabilities to any device, anytime, anywhere.
CINNOX’s carrier-grade contractual Service Level Agreement (SLA) assures an annual uptime of 99.95% with real-time service delivery, monitoring, and support 24 hours a day, 365 days a year. High-performance connections and availability are achieved through our globally-distributed IP network comprising strategically positioned points of presence (PoPs) and direct interconnections with over 160 tier-1 telecom carriers and mobile operators worldwide.
Our network supports multiple protocols and multi-codec conversions to ensure full compatibility with our partners and clients’ connectivity needs. Supported protocols include SS7, ISDN-PRI, SIP, and WebRTC; while supported codecs include OPUS, AMR-WB/AMR, G.711, and G.729.
CINNOX facilitates and maximizes digital transformation by expertly integrating external-facing communication channels with various backend enterprise and telephone systems. Our end-to-end solution approach ensures all the data is captured as information flows seamlessly and exhaustively from the customer or visitor to the company and its internal systems.
CINNOX fully supports and integrates with third-party ticketing systems, Customer Relationship Management (CRM) systems, Online Charging Systems (OCS), and Private Branch Exchange (PBX).