CINNOX FOR RETAIL & E-COMMERCE

Move beyond random interactions

Transform your retail and e-commerce operations with CINNOX, empowering you to make every customer interaction count. From the first touchpoint engagement to conversion and ongoing support, our comprehensive solutions are designed to deliver seamless, personalized experiences.

Adapting to evolving customer expectations in the digital era

Running a successful retail or e-commerce business has become increasingly challenging due to the emergence of new digital channels, remote agent work environments, borderless e-commerce, AI advancements, and ever-evolving customer demands. Service leaders are now exploring innovative approaches to win customers and achieve their business goals.

Challenge
Failure to recognise context puts your business at risk

84% of customers have had disappointing online shopping experiences. Some negative experiences, such as long wait times, unknowledgeable agents, and a long resolution process, motivate consumers to switch to another brand.

Our Solutions

One platform to unify every touchpoint of the customer journey, from engagement to conversion to support.

Unified experience across channels

Keep all your customer interactions in one place, including live chat, web calls, Facebook Messenger, WhatsApp, WeChat, LINE, and SMS, as well as emails.

Seamless multimedia experience

For a more seamless customer experience, escalate automated chats to live agents using voice, video, and file or screen sharing.

Relationship mapping

Automatically direct incoming inquiries to the best agents based on routing rules, delighting customers with fast resolutions.

How it works
Telephony + digital channels
Multimedia engagement
AI-powered bot and human support
Smart routing
Features
Telephony + digital channels
Multimedia engagement
Instant AI + Human support
Smart routing
Challenge
Website traffic does not generate sales

69.99% of online shopping carts are abandoned. Many online businesses continue to suffer from abandoned shopping carts even though they are enjoying high levels of online traffic.

Our Solutions

Take a proactive approach by understanding their context, purchasing journey status, and shopping goals to move them along the customer journey.

Combine AI and human intelligence

Offer chatbots to quickly answer common queries, while enabling others to escalate their questions to a live agent who can provide value and focus on resolutions.

Create warm, familiar relationships

Use smart routing metrics to direct incoming enquiries to the same agent who previously served them.

Leverage data to stay informed

Recognise the context by understanding their browsing history, language, and even the stage of their buying journey in order to turn every enquiry into a conversion.

Features
Enquiry take over and transfer
Network ID & Lightweight CRM
Chatbot
Smart and sticky routing
Unified customer journey
Read-time visible data
Features
Telephony + digital channels
Multimedia engagement
Instant AI + Human support
Smart routing
Challenge
Global markets offer growth and challenges

78% of online shoppers have purchased from international e-commerce sites. The outlook for cross-border sales growth is strong, presenting both challenges and opportunities to capitalise on untapped potential.

Our Solutions

Navigate today's borderless e-commerce landscape by providing meaningful interaction through proactive remote team collaboration.

Streamline operations

Direct overseas enquiries to the best agent based on the customer's time zone, language and location, and have agents participate in interactions like audio and video conference calls to keep your customers engaged with timely, relevant messages.

Proactive collaboration

Provide consistent and effective customer support by enabling team experts to join an interaction. Managers can track, monitor, and even take-over interactions, if necessary.

Global security standards

Security is the most important factor in purchasing decisions. Build customer trust by getting an all-in-one engagement platform that includes premium security features such as end-to-end encryption and world-class fraud prevention.

How it works
Telephony + digital channels
Customer engagement + team collaboration tools
Proactive enquiry management
Routing metrics
Real-time visible data and insights
High security standard and compliance
Features
Telephony + digital channels
Multimedia engagement
Instant AI + Human support
Smart routing

Cross-border commerce

Common misconceptions vs today’s realities

Myth
Expect global customer engagement to be disjointed
Selling in international markets costs too much
Engaging customers in new markets is difficult
Digital fraud is harder to manage internationally
Converting international business is challenging
Fact
You can unify customer experience across touchpoints on a single platform
Cloud communications cuts down the cost of cross-border transactions
Build rapport by routing customers to knowledgeable agents who speak a shared language
Advanced risk management leads to fault-free transactions
A decentralized tool can simplify the effort, wherever you sell
Basic plan
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$180/yr
Save 20% with the annual plan
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Business plan
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$280/yr
Save 20% with the annual plan
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Integrate the tools you use everyday

From business automation to analytics and more, connect to the tools you use to deliver personal and scalable support.

Dig into our digital commerce know-how

The Ultimate Guide to Digital Commerce

Get tips and tricks on how to use conversational marketing to boost your business, and learn how to stay ahead of the curve.

Fairwood serves promotions to diners using CINNOX

See how CINNOX’s omnichannel solution support Fairwood’s digital transformation.

Learn how to use CINNOX for sales and support

If you are new to CINNOX, watch our short video for an introduction into how it works for digital commerce.
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