A real-time analysis of your communication logs to boost efficiency
Communicate, manage, and track your business engagement in one central place to save time and resources by taking control of your products and services.
Centralised - any channel or conversation, inbound and outbound, all in one place.
Data Access - monitor usage data to guide strategic planning and decision-making.
Prioritising your security and data protection
Our world-class security is compliant with international standards, including:
(IT Service Management)
A smarter way to improve customer experiences
Cinnox supports ultra-flexible rule-based routing capabilities, with data capture and analysis capabilities to ensure efficient service delivery. Including:
．Location routing, based on the location (IP address) of the visitor.
．Language routing, based on the site or device language of the visitor.
．Time routing, based on the time of the visitor.
．Percentage routing of calls based on a pre-set percentage of volume.
．Sticky routing, allowing you to assign a returning visitor to the same staff who answered their previous enquiry.
Data-driven profiles to help you offer more support
Cinnox identity management helps you build up a unified contact for your customer, no matter where they are based or what channel they are using.
Profile - a single profile for your customer no matter where they are from.
Activities – website journey, and all inquiries history from any channel, agent engagement logs, combined with live customer journey mapping.
Access Control – you control your data, who can access it, and view or edit the contact permissions with change log.
A definitive solution to manage inbound and outbound calls
Our fully integrated platform lets you make, manage, and route calls to phones, apps, or web browsers.
Platform – direct integration with 160+ Tier-1 Operators & Carriers and access numbers from 150+ countries with A to Z voice termination.
Numbers - international toll-free, Local DID (direct inward dialing) and UIFN (Universal Toll Free) numbers and even your own number after verification.
Integration – supporting any SIP (Session Initiation Protocol) based system integration
An omnichannel platform to coordinate messages all in one place
With a single and easy-to-use interface, you are able to handle messaging from and to any channels providing a seamless customer experience.
Channel - Cinnox supports built-in instant messaging, SMS and social media like Facebook Messenger, WhatsApp and WeChat.
Dynamic - you can schedule, customise the content and even easily insert Cinnox weblinks for enhancing engagement.