A new way to humanise
your connections

The Total Experience platform to elevate customer and staff experiences with innovative omnichannel engagement and actionable insights.

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Only 16% of customers surveyed experienced interactions that exceeded their expectations.

Only 16% of customers surveyed experienced interactions that exceeded their expectations.
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Based on a survey commissioned by CINNOX to explore customer behaviours post-pandemic, with 1,200 respondents in Australia, Hong Kong, Indonesia, Malaysia, Philippines, and Singapore. 

Based on a survey commissioned by CINNOX to explore customer behaviours post-pandemic, with 1,200 respondents in Australia, Hong Kong, Indonesia, Malaysia, Philippines, and Singapore. 

So, don’t just navigate the new normal.
Lead the way with CINNOX

Step-1

Connect

Add that personal touch.

Meet, acquire and engage customers with live human support on their preferred channels from pre-sale to post-sale.

  • See each customer’s journey in a single view
  • Stop asking them for information you already have
  • Adapt responses by seamlessly switching between social, video, phone
Step-1

Connect

Meet and engage customers.

Acquire and retain customers on the channels they already use. Adopt new channels engineered for conversions.

  • Connect instant messengers, live chat, social media, virtual phone numbers, and SMS
  • Convert web traffic with instant chats and calls from any touchpoint
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Step-2

Orchestrate

Match questions to expertise.

Collaborate through our Slack-like environment and automate repetitive questions and tasks with intelligent routing and workflows.

  • Reduce wait times, optimise first time resolution
  • Always connect customers to staff with the right knowledge
  • Augment AI chatbots with human responses
  • Enable distributed teams to work cohesively
  • Let teams feel rewarded by the tools they use
Step-2

Orchestrate

At your service.

Get more done and provide outstanding levels of customer support with all of your communications in one smart, efficient platform.

  • Always connect customers to the right person
  • Stop asking them for information you already have
  • Equip teams to act quickly with context to impress
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Step-3

Evaluate

Accelerate business outcomes.

Understand your customers, and your business. Turn unstructured data into formulated strategies for growth.

  • Visualise staff performance to improve operational efficiency
  • See true experience value and Voice of the Customer (VOC)
  • Enrich customer profiles with unified data (CRM, ticketing, billing…)
  • Maximise customer Life Time Value (LTV) with upsell opportunities
Step-3

Evaluate

Accelerate business outcomes.

Understand your customers, and your business. Turn unstructured data into formulated strategies for growth.

  • Visualise staff performance to improve operational efficiency
  • See true experience value and Voice of the Customer (VOC)
  • Enrich customer profiles with unified data (CRM, ticketing, billing…)
  • Maximise customer Life Time Value (LTV) with upsell opportunities
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