A new way to humanise
your connections
Only 16% of customers surveyed experienced interactions that exceeded their expectations.
Only 16% of customers surveyed experienced interactions that exceeded their expectations.
Based on a survey commissioned by CINNOX to explore customer behaviours post-pandemic, with 1,200 respondents in Australia, Hong Kong, Indonesia, Malaysia, Philippines, and Singapore.
Based on a survey commissioned by CINNOX to explore customer behaviours post-pandemic, with 1,200 respondents in Australia, Hong Kong, Indonesia, Malaysia, Philippines, and Singapore.
So, don’t just navigate the new normal.
Lead the way with CINNOX
Connect
Add that personal touch.
Meet, acquire and engage customers with live human support on their preferred channels from pre-sale to post-sale.
- See each customer’s journey in a single view
- Stop asking them for information you already have
- Adapt responses by seamlessly switching between social, video, phone
Connect
Meet and engage customers.
Acquire and retain customers on the channels they already use. Adopt new channels engineered for conversions.
- Connect instant messengers, live chat, social media, virtual phone numbers, and SMS
- Convert web traffic with instant chats and calls from any touchpoint
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Orchestrate
Match questions to expertise.
Collaborate through our Slack-like environment and automate repetitive questions and tasks with intelligent routing and workflows.
- Reduce wait times, optimise first time resolution
- Always connect customers to staff with the right knowledge
- Augment AI chatbots with human responses
- Enable distributed teams to work cohesively
- Let teams feel rewarded by the tools they use
Orchestrate
At your service.
Get more done and provide outstanding levels of customer support with all of your communications in one smart, efficient platform.
- Always connect customers to the right person
- Stop asking them for information you already have
- Equip teams to act quickly with context to impress
Evaluate
Accelerate business outcomes.
Understand your customers, and your business. Turn unstructured data into formulated strategies for growth.
- Visualise staff performance to improve operational efficiency
- See true experience value and Voice of the Customer (VOC)
- Enrich customer profiles with unified data (CRM, ticketing, billing…)
- Maximise customer Life Time Value (LTV) with upsell opportunities
Evaluate
Accelerate business outcomes.
Understand your customers, and your business. Turn unstructured data into formulated strategies for growth.
- Visualise staff performance to improve operational efficiency
- See true experience value and Voice of the Customer (VOC)
- Enrich customer profiles with unified data (CRM, ticketing, billing…)
- Maximise customer Life Time Value (LTV) with upsell opportunities
