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Hero-background-CINNOXCINNOX - A new way to humanise your connections

A new way to humanise your connections

The Total Experience platform to elevate customer and staff experiences with innovative omnichannel engagement and actionable insights.

No credit card required | 1 minute installation
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Only 16% of customers surveyed experienced interactions that exceeded their expectations.

Based on a survey commissioned by CINNOX to explore customer behaviours post-pandemic, with 1,200 respondents in Australia, Hong Kong, Indonesia, Malaysia, Philippines, and Singapore.

Watch the video

So don’t just navigate the new normal.
Lead the way with CINNOX

1

Connect

Add that personal touch

Meet, acquire, and engage customers with live human support on their preferred channels from pre-sale to post-sale.

See each customer’s journey in a single view
Stop asking them for information you already have
Adapt responses by seamlessly switching between social, video, and phone
Learn more
All channels converge in one dashboard.
Connect - Add that personal touch
Built-in routing intelligence
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2

Orchestrate

Match questions to expertise

Collaborate through our Slack-like environment and automate repetitive questions and tasks with intelligent routing and workflows.

Reduce wait times, optimise first time resolution
Always connect customers to staff with the right knowledge
Augment AI chatbots with human responses
Enable distributed teams to work cohesively
Let teams feel rewarded by the tools they use
Learn more

3

Evaluate

Accelerate business outcomes

Understand your customers, and your business. Turn unstructured data into formulated strategies for growth.

Visualise staff performance to improve operational efficiency
See true experience value and Voice of the Customer (VOC)
Enrich customer profiles with unified data (CRM, ticketing, billing...)
Maximise customer Life Time Value (LTV) with upsell opportunities
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Unified data
Evaluate - Accelerate business outcomes
+

Better Together

Bring all of your communications and CRM data into one place by integrating the most trusted CRM platform with CINNOX.

Nurture and convert leads without affecting your current workflows
Automatically keep contact details updated between CINNOX and Salesforce
Seamlessly sync chat and call records as cases on Salesforce
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We’re proudly powering Roche through Salesforce integration with CINNOX
Salesforce & CINNOX integration

Reimagine your business

Get started with a 14-day free trial.

No credit card required | 1 minute installation
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.