Unified Connectivity, Diversified Intelligence
By unifying data, people, AI and experiences on one place, CINNOX empowers organisations to design, craft, and unleash the power of ‘X’perience in motion to create winning moments for teams and customers.
Trusted by 1,000+ businesses globally
From CX to EX, everything you need on one platform
Blaze the trail from personalised interactions to frictionless experiences
Leverage the power of a unified CX and EX solution to create a truly connected, intuitive, and immersive experience.
Deliver a consistent brand experience across digital and traditional contact points to drive growth.
- Merge modern digital and traditional telephony touchpoints
- Seamlessly switch between multimedia experiences
- Know what your customers want before they ask
Create a cohesive ecosystem to deliver faster, first-time resolution. Pair your customers with right experts to build a rewarding relationship through consistent interactions.
- Create personalised services using AI-powered flexible routing capabilities to engage and convert faster
- Envision, design, and deliver shared customer and employee experiences by unifying AI and human services
- Break down organisation barriers by seamlessly connecting EX to CX without jumping between multiple systems
Stay ahead of the curve by having a finger on the pulse of customer expectations on every touchpoint from a unified, data-led platform.
- Easily capture real-time data across all customer touchpoints and democratise data for all internal teams
- Power your pipeline by synching customer data from all the tools you use every day
- Harness the power of contextual customer data to scale your business to the next level
Win customers for life, increase conversions, and optimise your sales process instantly across all touchpoints to turn your prospects into customers.
- Connect and engage with customers on their preferred channels in real time
- Gain accurate understanding of your customers with labelled data to drive personalisation at scale and make every interaction count
- Engage deeply with your customers with multimedia communications
Enhance your team’s tech stack to deliver seamless, positive experiences while improving your bottom line.
- Arm your agents with the right knowledge to easily identify potential cross-sell and upsell opportunities
- Automate flow of support with flexible enquiry routing and allow your customers to choose who they want to interact with or even get AI bots to solve common questions
- Consistently deliver positive, personalised experiences by pairing customers with agents they interacted with previously
Give your team a shared perspective with a unified knowledge centre for simplified collaboration and enhanced productivity.
- Collate data from all tools onto one platform for a holistic perspective of customer journey
- Empower distributed, cross-functional teams to work efficiently together with real-time visibility into metrics and insights
- Unify internal teams and customer support to provide shared ownership for delivering wholesome experiences
What makes us different
Trust breeds trust
Security, transparency, and privacy are the three pillars on which our commitment to protect customer data stands. We are always vigilant and maintain the highest global standards with the strictest, most comprehensive approach to data encryption, data backup and recovery, and data protection systems, helping highly regulated businesses meet strict compliance standards.
Unified CX and EX
CINNOX quintessentially brings together customer and employee identities, multiple channels, communication devices, and customer data from various system onto one platform, providing an ecosystem where CX insights can be shared, applied, and aligned to EX initiatives, and vice versa.
Visualise data stories
Gain access to the complete insights by having a comprehensive view of the historical customer interaction data in sync with customer profile, sentiment analysis, behavioural data from a centralised data pool that empowers you to make informed decision making. The data gathered from the human-AI collaboration afforded by convergence of data in a pool helps in making progressive predictions.
Global Compliance Standards
GDPR Compliance
Quality Management
Cloud Security
Information Security
IT Service Management
Connect CINNOX with tools you already use
Integrate our solution with the most popular tools. Build personalised experiences with data from multiple applications readily available at your fingertips.
Read what our customers say
Hear what companies like yours have to say about how needle-moving customer and employee experiences transformed their business.
Start using CINNOX for free
Access all the tools you need for CX and EX, then decide which plan best suits your business.