With built-in voice, video, and chat, we help your business support customers across every channel they prefer. This consistent experience helps customer engages more deeply, uses customer data to personalize service, and boosts conversion rates by making every interaction meaningful.
We do not just connect channels—we help you build stronger relationships that last for the long term.
Unify every conversation and elevate your user experience with real-time insights
Take full control of your customer interactions—all from a single, intuitive view. With CINNOX, you can communicate, manage, and track every touchpoint in one central place. This saves your team significant time and resources, helping you not only meet but exceed customer expectations.
Centralised – Bring every channel into one place. Whether it's a call, chat, email, or message from mobile apps, see all inbound and outbound conversations in a single, streamlined feed.
Data Access – Monitor real-time usage data and communication logs to guide smarter decisions. Use these insights to deliver personalized interactions that strengthen every customer relationship.
Seamlessly Integrated – Our platform offers deep integrations with the tools your team already uses. Connect your CRM, helpdesk, and other essential systems to create a truly cohesive workflow.
Move from scattered information to connected intelligence—and transform how you engage with customers every day.
Prioritising your security and data protection
Our world-class security is compliant with international standards, including:
(Quality Management)
(Cloud Security)
(Information Security)
(IT Service Management)
A smarter way to improve customer experiences
CINNOX gives your team ultra-flexible, rule-based routing on a single platform. With smart data capture and real-time analysis, we ensure every inquiry is handled efficiently, reducing wait times and improving customer support. Our digital platform supports a wide range of routing methods to fit your unique business needs.
• Location Routing: Connect customers to the nearest or most relevant team based on their location (IP address).
• Language Routing: Automatically route inquiries to agents who speak the visitor's preferred site or device language.
• Time-Based Routing: Ensure customers are served during appropriate business hours based on their time zone or your team's availability.
• Percentage-Based Routing: Distribute call volume across teams or agents according to pre-set percentages for optimal workload balance.
• Sticky Routing: Offer personalized continuity by assigning returning visitors to the same agent who handled their previous inquiry.
By integrating these smart routing features into your customer engagement platforms, you can deliver seamless, context-aware support that keeps customers satisfied and teams productive.
Data-driven profiles to help you offer more support
CINNOX identity management helps you create a unified, data-driven profile for every customer on our omnichannel platform. No matter which channel they use or where they are, you get a single, clear view of who they are and how to help them best.
Profile - Create one consistent profile for every customer. Your team will always have the right context—no matter where the conversation happens.
Activities – See their complete history in one place. Track website visits, review past inquiries, and follow every agent interaction—all in a clear, easy-to-read timeline.
Access Control – Manage your data with confidence. Control who can view or edit customer information, with detailed logs for full transparency and security.
A definitive solution to manage inbound and outbound calls
Connect with customers anywhere, through a solution that bridges your online and offline presence. CINNOX Virtual Numbers integrate fully into our digital platform, letting you make, manage, and route calls easily—to desk phones, mobile apps, or web browsers.
Platform – We offer direct connections with over 160 top-tier global operators. Access local numbers from more than 150 countries, all with reliable end-to-end call quality, from a single dashboard.
Numbers - Choose the right number for your strategy. Options include International Toll-Free, Local DID numbers, UIFN, or even bringing your own number after a quick verification.
Integration – Connect effortlessly with your existing tools. Our platform supports standard SIP-based systems for smooth integration into your current workflow.
An omnichannel platform to coordinate messages all in one place
Stop switching between apps and chasing messages. Bring all your conversations into a single, easy-to-use dashboard. CINNOX lets you handle messages from any channel, giving every customer a seamless experience.
Channel - Reach your customers where they are. CINNOX brings built-in instant messaging, SMS, and social media like Facebook Messenger, WhatsApp, and WeChat together in one place.
Dynamic - Make every message work harder. Schedule messages in advance, tailor content for different audiences, and use trackable web links to boost engagement and measure results.
Unify your messaging to save time, reduce complexity, and build stronger customer relationships—all from one platform.
