Designed for Businesses of
All Sizes and Sectors

Yearly
Monthly
Yearly
Monthly
Essentials
Recommended for 1 to 10 staff

$55 USD/month/licence

Engage customers across online touchpoints with rich and contextual experiences.

  • 9 online touchpoints
Connect
  • Live chat & web call for sales
  • Messaging across web, mobile and social
  • Unified omnichannel thread
  • Default email inbox
omnichannel-iconomnichannel-iconomnichannel-iconomnichannel-iconline icon
Orchestrate
  • Basic routing rules
  • Basic team structure & permissions
Evaluate
  • Basic dashboard statistics
  • Basic reporting
  • 30-day conversations & reports
  • 1GB media storage/ licence
  • Prebuilt integration
  • Basic widget customisation
  • Data security
Support
  • Shared customer success team
  • 24/7 technical support
Most Popular
Business
Recommended for more than 10 staff

get in touch for a quote

Automate workflows with AI bots and advanced routing at scale.

  • Over 9 online and telecom touchpoints
  • Advanced routing
  • AI Bots
Connect
  • Live chat & web call for sales
  • Messaging across web, mobile and social
  • Unified omnichannel thread
  • Up to 10 custom team emails
  • SMS campaigns
  • Unlimited SMS template
  • Inbound and outbound phone calls
  • Call features and caller ID
  • Lead qualification bots
omnichannel-iconomnichannel-iconomnichannel-iconomnichannel-iconline iconomnichannel-iconomnichannel-iconomnichannel-icon
Orchestrate
  • Flexible routing rules
  • Advanced team structure & permissions
Evaluate
  • Basic dashboard statistics
  • Basic reporting and analytics
  • 180-day conversations & reports
  • 3GB media storage/ licence
  • Advanced integrations
  • Advanced widget customisation
  • Data security
  • Data retention option
Support
  • Assigned customer success manager
  • 24/7 technical support
Enterprise
Recommended for more than 20 staff

get in touch for a quote

Unlock actionable data and analysis to accelerate your business.

  • Over 9 online & telecom touchpoints
  • Advanced routing
  • AI Bots
  • Advanced data & reports
Connect
  • Live chat & web call for support
  • Messaging across web, mobile and social
  • Unified omnichannel thread
  • Unlimited custom team emails
  • SMS campaigns
  • Unlimited SMS template
  • Inbound and outbound phone calls
  • Call features and caller ID
  • Lead qualification bots
  • IVR
omnichannel-iconomnichannel-iconomnichannel-iconomnichannel-iconline iconomnichannel-iconomnichannel-iconomnichannel-icon
Orchestrate
  • Flexible routing rules
  • Full organisation structure & permissions
  • Call and video call recording
Evaluate
  • Advanced dashboard statistics
  • Advanced reporting and analytics
  • Unlimited conversations & reports
  • 4GB media storage/ licence
  • Advanced integrations
  • Advanced widget customisation
  • Data security
  • Data retention option
Support
  • Dedicated customer success manager
  • 24/7 technical support

Compare Plans and Explore Features

EssentialsBusinessEnterprise
connect

channels

Digital Channels
Website - Live Chat and Call Widgettickticktick
Direct Chat & Call Linkspopovertickticktick
Direct Chat & Call QR Codespopovertickticktick
WhatsApp Businesspopovertickticktick
Facebook Messengerpopovertickticktick
WeChat Official Accountpopovertickticktick
LINENewtickticktick
EmailComing Soon1 Default Team EmailUp to 10 Team EmailsUnlimited Team Emails
CINNOX Mobile Apptickticktick
Telecom Channels
Local Numbers--ticktick
International Toll-free Numberspopover--ticktick
Inbound and Outbound Minutes--UsageUsage
1-1 SMS--ticktick
Bulk and Dynamic SMS Campaignspopover--ticktick

interaction & engagement

Smart Engagement
Customisable Greetingspopovertickticktick
Widget Tag Directorypopover2050Unlimited
Widget Staff Directorypopovertickticktick
Mobile Chat Windowtickticktick
Pre-chat and Post-chat Surveyspopovertickticktick
Personal Video Callingpopovertickticktick
Audio Conference Callpopovertickticktick
Video Conference Callpopovertickticktick
Conference Participantspopover51015
Screen Sharingpopovertickticktick
File Sharingtickticktick
Conversation RatingComing Soontickticktick
Unlimited SMS Campaign Template--ticktick
Automated Chatbots
Lead Qualification Bots--ticktick
AI-powered Answer Bots--ticktick
Chatbot-to-agent Transfer--ticktick
Call Engagement
Voicemail--ticktick
Phone as Destination--ticktick
SIP Connection as Destination--ticktick
Dial Pad--ticktick
Auto-dialler--ticktick
Smart Calling--ticktick
Call Forwarding--ticktick
Call Blocking--ticktick
Caller ID--ticktick
Alphanumeric Sender ID--ticktick
SMS Verification--ticktick
Audio Call Recording----tick
1-1 Video Call Recording----tick
orchestrate

intelligent routing

Smart Routing & Rules
Language Routingtickticktick
Alternative Routingtickticktick
Location Routingpopover--ticktick
Time Routingpopover--ticktick
Percentage Routingpopover--ticktick
Sticky Routing--ticktick
Engagement Mode--ticktick
IVR TreeComing Soon----tick
Workflow Optimisation
Dynamic Directorypopovertickticktick
Unified Chat Room tickticktick
Customer Journey in a Single Viewpopovertickticktick
Visitor Insightstickticktick
Chat Transfertickticktick
Call Transfertickticktick
Cross Channel Messaging and Callstickticktick
Multiple Website Supporttickticktick
Customer Intent DataComing Soontickticktick
Custom Customer SegmentsComing Soontickticktick
Pin ChatsComing Soontickticktick
Smart Reply SuggestionComing Soon--ticktick
Chat TakeoverComing Soon----tick
Call Recording----tick
Video Call Recording----tick
Goal PlannerComing Soon----tick
Customer Contact RouteComing Soon----tick
Admin Enquiry MonitoringComing Soon----tick

team collaboration

Team Productivity
Unlimited Staff-to-Staff Messagingtickticktick
Unlimited Group Messagingtickticktick
Unlimited Private Group Messagingtickticktick
Unlimited Staff-to-Staff On-net Calltickticktick
Unlimited Staff-to-Staff Call via Extension Number--ticktick
Unlimited Video Calltickticktick
Unlimited Conference Calltickticktick
Screen Sharingpopovertickticktick
File Sharingtickticktick
Team Collaboration via Mobile Apptickticktick
Organisation Structure and Hierarchy1 level2 levels10 levels
Role-based PermissionsticktickCustom
Authentication Control--ticktick
evaluate
Reports, Insights and Analytics
Prospect Datatickticktick
Real-time Dashboard Statistics and Monitoringtickticktick
Enquiry Reportstickticktick
Call Reportstickticktick
SMS Reports--ticktick
Chat Reportstickticktick
Visitor Reportstickticktick
Staff Reportstickticktick
Daily Summarytickticktick
Advanced Dashboard StatisticsComing Soon----tick
Peak Time PredictionComing Soon----tick
Resource PredictionComing Soon----tick
Auto Reporting to EmailComing Soon----tick
Report Exporting----tick
Integrations
Shopifytickticktick
BigCommercetickticktick
WordPresstickticktick
Wixtickticktick
Joomlatickticktick
Drupaltickticktick
API--ticktick
SalesforceComing Soon--ticktick
Customisation
Widget Colourtickticktick
Logo in Chat Window and Widgettickticktick
Branded In-call Video and Static Image Ads11010
Multilingual Customer Supporttickticktick
Dashboard Language Selectiontickticktick
Add-ons--ticktick
Security
2FAtickticktick
Third-party Authenticationtickticktick
IP Allow and Block Lists--ticktick
Phone Number Allow and Block Lists--ticktick
Login Restrictions--ticktick
Password Policytickticktick
Trusted Domainstickticktick
Banned Visitor List--ticktick
Data Retention Option--ticktick
Audit Logs----tick
support services
Email, Chat and Video Supporttickticktick
24/7 Technical Supporttickticktick
Customer Success SupportDedicated TeamAssigned ManagerDedicated Manager
Tailored Training Sessiontickticktick
Ongoing Product Consultationtickticktick
SLAtickticktick
EssentialsBusiness
Enterprise
connect

channels

Digital Channels
Website - Live Chat and Call Widgettick
Direct Chat & Call Linkspopovertick
Direct Chat & Call QR Codespopovertick
WhatsApp Businesspopovertick
Facebook Messengerpopovertick
WeChat Official Accountpopovertick
LINENewtick
EmailComing Soon1 Default Team Email
CINNOX Mobile Apptick
Telecom Channels
Local Numbers--
International Toll-free Numberspopover--
Inbound and Outbound Minutes--
1-1 SMS--
Bulk and Dynamic SMS Campaignspopover--

interaction & engagement

Smart Engagement
Customisable Greetingspopovertick
Widget Tag Directorypopover20
Widget Staff Directorypopovertick
Mobile Chat Windowtick
Pre-chat and Post-chat Surveyspopovertick
Personal Video Callingpopovertick
Audio Conference Callpopovertick
Video Conference Callpopovertick
Conference Participantspopover5
Screen Sharingpopovertick
File Sharingtick
Conversation RatingComing Soontick
Unlimited SMS Campaign Template--
Automated Chatbots
Lead Qualification Bots--
AI-powered Answer Bots--
Chatbot-to-agent Transfer--
Call Engagement
Voicemail--
Phone as Destination--
SIP Connection as Destination--
Dial Pad--
Auto-dialler--
Smart Calling--
Call Forwarding--
Call Blocking--
Caller ID--
Alphanumeric Sender ID--
SMS Verification--
Audio Call Recording--
1-1 Video Call Recording--
orchestrate

intelligent routing

Smart Routing & Rules
Language Routingtick
Alternative Routingtick
Location Routingpopover--
Time Routingpopover--
Percentage Routingpopover--
Sticky Routing--
Engagement Mode--
IVR TreeComing Soon--
Workflow Optimisation
Dynamic Directorypopovertick
Unified Chat Room tick
Customer Journey in a Single Viewpopovertick
Visitor Insightstick
Chat Transfertick
Call Transfertick
Cross Channel Messaging and Callstick
Multiple Website Supporttick
Customer Intent DataComing Soontick
Custom Customer SegmentsComing Soontick
Pin ChatsComing Soontick
Smart Reply SuggestionComing Soon--
Chat TakeoverComing Soon--
Call Recording--
Video Call Recording--
Goal PlannerComing Soon--
Customer Contact RouteComing Soon--
Admin Enquiry MonitoringComing Soon--

team collaboration

Team Productivity
Unlimited Staff-to-Staff Messagingtick
Unlimited Group Messagingtick
Unlimited Private Group Messagingtick
Unlimited Staff-to-Staff On-net Calltick
Unlimited Staff-to-Staff Call via Extension Number--
Unlimited Video Calltick
Unlimited Conference Calltick
Screen Sharingpopovertick
File Sharingtick
Team Collaboration via Mobile Apptick
Organisation Structure and Hierarchy1 level
Role-based Permissionstick
Authentication Control--
evaluate
Reports, Insights and Analytics
Prospect Datatick
Real-time Dashboard Statistics and Monitoringtick
Enquiry Reportstick
Call Reportstick
SMS Reports--
Chat Reportstick
Visitor Reportstick
Staff Reportstick
Daily Summarytick
Advanced Dashboard StatisticsComing Soon--
Peak Time PredictionComing Soon--
Resource PredictionComing Soon--
Auto Reporting to EmailComing Soon--
Report Exporting--
Integrations
Shopifytick
BigCommercetick
WordPresstick
Wixtick
Joomlatick
Drupaltick
API--
SalesforceComing Soon--
Customisation
Widget Colourtick
Logo in Chat Window and Widgettick
Branded In-call Video and Static Image Ads1
Multilingual Customer Supporttick
Dashboard Language Selectiontick
Add-ons--
Security
2FAtick
Third-party Authenticationtick
IP Allow and Block Lists--
Phone Number Allow and Block Lists--
Login Restrictions--
Password Policytick
Trusted Domainstick
Banned Visitor List--
Data Retention Option--
Audit Logs--
Included in All Plans
Support & SLA
  • Knowledge Base & FAQs
  • 24x7 Support
  • Carrier Grade 99.95% Guaranteed SLA
Access, Security & Compliance
  • Domain Allowlisting
  • TLS1.2-3 for Data Encryption in Transit
  • DTLS-SRTP for Voice/ Video Encryption
  • AES-256 for Data Encryption at Rest.
Frequently Asked Questions
What is the entitlement of the free trial?

The free trial is valid for 14 days from the moment you activate your account, with licences for up to 3 users.

You can connect WhatsApp Business, WeChat Official Account, Line Official Account, Facebook Messenger, and install the Live Chat and Call Web Widget – all free of charge with no usage fees.

No charges will be incurred for staff to staff calls, chats, group chats, video calls, or audio/video conference calls made through CINNOX.

You will have the same high standards of security, SLA of 99.95%, and access to our customer success team and 24/7 technical support.

Is there a minimum subscription period or number of licences?

Free trial: You can enjoy up to 3 licences for 14 days.

ESSENTIALS Plan: 1 licence and 1-month subscription minimum.

When you upgrade from the free trial to ESSENTIALS, the number of licences used in the free trial will be carried over to your new plan. For example, if you used 2 licences during the free trial, then you need to purchase 2 licences when upgrading to the ESSENTIALS Plan.

BUSINESS and ENTERPRISE Plans: Minimum 10 licences.

Do you charge any usage costs?

Usage costs will be incurred on the following:

  • - Number of SMS sent
  • - Outbound call made to mobile numbers or landlines per minute
  • - Incoming call to toll-free and local DID numbers per minute
  • - Participants dialling into conference calls through a toll-free or local DID number (if enabled)
Click here to download our usage rate table.
How can I pay?

Currently we accept Mastercard and Visa. All prices are in USD.

Reimagine your business

Get started with a 14-day free trial.
No deposit necessary  | No credit card required  | No coding skills needed