CINNOX FOR FINANCIAL SERVICES & INSURANCE
Deliver Secure, Agile, and Insight-Driven Customer Experiences
In an industry defined by high fraud risk, evolving regulations, and skyrocketing expectations, CINNOX delivers secure, compliant, and actionable contact center solutions—empowering financial and insurance firms to stay ahead of disruption.
Overcoming FSI challenges with CINNOX
The rising number of data breaches, shifting regulations, high customer expectations, and the AI-led technological revolution pose a continuous challenge to the financial services industry.
Most traditional businesses struggle with restructuring their legacy systems due to inflexible, centralized data management systems. It hampers employees' access to the data, and adversely impacts the way business apps interact with each other.
A decentralized design to securely store and connect all customer data in a unified database for easy administration and monitoring.
Customize customer journey in one place
From greeting your website visitors to resolving their queries on channels of their choosing, you have 360° visibility and control over how you design and steer customers’ journey.
Bring all business apps under one, unified platform
Give your team the flexibility to access all necessary apps and tools under one platform for smooth operation and benefit from the data pool from all the apps under one roof.
Create contextual customer experiences
Empower your cross-functional teams with customer interaction data transparency for them to converse contextually and improve first-time enquiry resolution rate.
Smart routing
One dashboard for all channels
Unified data
Enquiry labeling
Integrated ecosystem
Telephony + digital channels
Multimedia engagement
Instant AI + Human support
Smart routing
The recent addition of hybrid working policies and tightening telecom/ industry regulations have introduced another layer of compliance complexity. Safeguarding sensitive information and providing a secure environment for customers to transact and communicate remains a top priority for financial institutions.
Data protection and security is our top priority at CINNOX. Our platform comes with the flexibility to define when data archives should be transited to secure file server by a secure tunnel based on the pre-determined schedule.
Hybrid process adoption
Our hybrid cloud solution curtails discrepancies in data management by allowing data and components to interoperate across boundaries and provides a secure premise for data retention on private or public cloud, and on-premise of your choice.
Leverage global expertise
Our comprehensive global partner network with over 160 top tier carriers is positioned to meet the highest level of security and service standards of telecom industry.
Compliant services
We employ state-of-the-art data encryption, data backup and recovery, and data protection systems to safeguard businesses and customers.
Assured annual uptime of 99.95%
Data encryption
Point of convergence (Device, Channel, Protocol, Network)
Data retention
Structure and permissions
APIs and integrations
Telephony + digital channels
Multimedia engagement
Instant AI + Human support
Smart routing
In the race to meet customer demands, financial institutions often miss out on one key detail: employee experience. Keeping employees happy and productive requires seamless communication and absolute data transparency.
Automate processes while creating human-centric experiences to boost productivity.
Intelligent routing system
Leave the mundane tasks to AI-powered bots and match your customers with the right experts. Smart routing rules free up your staff to focus on creating exceptional experiences for customers.
Unified interface
Easily identify patterns and trends using our brilliant data visualisation interface. Empower your team to detect anomalies and discover growth opportunities.
Grow globally with localised support
Effortlessly build a virtual contact centre to kick off your global expansion. Manage inbound and outbound calls by subscribing to international toll-free and virtual toll-free numbers.
Virtual numbers
Smart routing
Engagement binding
Enquiry Call and Chat Conference
Enquiry transfer
Real-time chat monitoring
Telephony + digital channels
Multimedia engagement
Instant AI + Human support
Smart routing
Integrate the tools you use everyday
From business automation to analytics and more, connect to the tools you use to deliver personal and scalable support.
See how financial institutions are transforming with CINNOX
Bank of Asia redefines cross-border banking experiences with CINNOX
Midland Realty accelerates customer engagement with CINNOX
Chong Hing Bank champions accessibility with CINNOX
Redefine your financial services today
Empower your institution with secure, compliant, and personalized customer experiences. Start building your intelligent service center today.