CINNOX FOR RETAIL & E-COMMERCE
Move beyond random interactions
Transform your retail and e-commerce operations with CINNOX, empowering you to make every customer interaction count. From the first touchpoint engagement to conversion and ongoing support, our comprehensive solutions are designed to deliver seamless, personalized experiences.
Adapting to evolving customer expectations in the digital era
Running a successful retail or e-commerce business has become increasingly challenging due to the emergence of new digital channels, remote agent work environments, borderless e-commerce, AI advancements, and ever-evolving customer demands. Service leaders are now exploring innovative approaches to win customers and achieve their business goals.
84% of customers have had disappointing online shopping experiences. Some negative experiences, such as long wait times, unknowledgeable agents, and a long resolution process, motivate consumers to switch to another brand.
One platform to unify every touchpoint of the customer journey, from engagement to conversion to support.
Unified experience across channels
Keep all your customer interactions in one place, including live chat, web calls, Facebook Messenger, WhatsApp, WeChat, LINE, and SMS, as well as emails.
Seamless multimedia experience
For a more seamless customer experience, escalate automated chats to live agents using voice, video, and file or screen sharing.
Relationship mapping
Automatically direct incoming inquiries to the best agents based on routing rules, delighting customers with fast resolutions.
Telephony + digital channels
Multimedia engagement
AI-powered bot and human support
Smart routing
Telephony + digital channels
Multimedia engagement
Instant AI + Human support
Smart routing
69.99% of online shopping carts are abandoned. Many online businesses continue to suffer from abandoned shopping carts even though they are enjoying high levels of online traffic.
Take a proactive approach by understanding their context, purchasing journey status, and shopping goals to move them along the customer journey.
Combine AI and human intelligence
Offer chatbots to quickly answer common queries, while enabling others to escalate their questions to a live agent who can provide value and focus on resolutions.
Create warm, familiar relationships
Use smart routing metrics to direct incoming enquiries to the same agent who previously served them.
Leverage data to stay informed
Recognise the context by understanding their browsing history, language, and even the stage of their buying journey in order to turn every enquiry into a conversion.
Enquiry take over and transfer
Network ID & Lightweight CRM
Chatbot
Smart and sticky routing
Unified customer journey
Read-time visible data
Telephony + digital channels
Multimedia engagement
Instant AI + Human support
Smart routing
78% of online shoppers have purchased from international e-commerce sites. The outlook for cross-border sales growth is strong, presenting both challenges and opportunities to capitalise on untapped potential.
Navigate today's borderless e-commerce landscape by providing meaningful interaction through proactive remote team collaboration.
Streamline operations
Direct overseas enquiries to the best agent based on the customer's time zone, language and location, and have agents participate in interactions like audio and video conference calls to keep your customers engaged with timely, relevant messages.
Proactive collaboration
Provide consistent and effective customer support by enabling team experts to join an interaction. Managers can track, monitor, and even take-over interactions, if necessary.
Global security standards
Security is the most important factor in purchasing decisions. Build customer trust by getting an all-in-one engagement platform that includes premium security features such as end-to-end encryption and world-class fraud prevention.
Telephony + digital channels
Customer engagement + team collaboration tools
Proactive enquiry management
Routing metrics
Real-time visible data and insights
High security standard and compliance
Telephony + digital channels
Multimedia engagement
Instant AI + Human support
Smart routing
Cross-border commerce
Common misconceptions vs today’s realities
Integrate the tools you use everyday
From business automation to analytics and more, connect to the tools you use to deliver personal and scalable support.
Dig into our digital commerce know-how
The Ultimate Guide to Digital Commerce
Fairwood serves promotions to diners using CINNOX
Learn how to use CINNOX for sales and support
