ONE FOR ALL
Put customers at the heart of your business. Everything you need to empower your team and build deeper customer relationships.
High quality experiences for customers and staff, at scale
Design and deliver an optimal customer journey for each persona to increase conversions and engagement rates.
Treat every customer as a VIP.
Curate individual journeys for every customer persona to exceed their expectations. Connect them to the right knowledge, right away.
- Maximise resolution success with the largest and most flexible smart routing tools
- Leverage situational data for optimal journeys
- Build deeper bonds with 1 – 1 customer/staff relationship binding
Break down silos.
Say goodbye to disconnected data from siloed teams and legacy systems. Bridge marketing, sales, product and support teams to optimise your sales funnel.
- A Slack-like interface with instant chat, call, conferencing
- Quickly find the best colleague to help no matter the size
- Share reports, insights, and files or grant access to those that need it
Cater to low-touch digital natives that wish to engage brands through self-service.
- Automate common questions with chatbots
- A human agent is always 1-click away
- Agents can see full conversation context (even when taking over from a chatbot!)
Enterprise-grade data protection.
Secure your most valuable asset – customer data. Keep control of communications history even if staff leave the company.
- Securely store all communications records such as chats, calls, conferences, files
- Monitor changes to the system and who is accessing data
- Enact extremely high security and password policies
More ways to engage your customers
Your customers want live human support on their preferred channel at any given time. Exceed their expectations with “In Real Life” experiences at every touchpoint.
See how far you’ve come and get a clearer picture of the road ahead. Unlock actionable insights that help you shape the future success of your business.