ONE FOR ALL

Orchestrate

Put customers at the heart of your business. Everything you need to empower your team and build deeper customer relationships.

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High quality experiences for customers and staff, at scale

Design and deliver an optimal customer journey for each persona to increase conversions and engagement rates.

Treat every customer as a VIP.

Curate individual journeys for every customer persona to exceed their expectations. Connect them to the right knowledge, right away.

  • Maximise resolution success with the largest and most flexible smart routing tools
  • Leverage situational data for optimal journeys
  • Build deeper bonds with 1 – 1 customer/staff relationship binding
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Break down silos.

Say goodbye to disconnected data from siloed teams and legacy systems. Bridge marketing, sales, product and support teams to optimise your sales funnel.

  • A Slack-like interface with instant chat, call, conferencing
  • Quickly find the best colleague to help no matter the size
  • Share reports, insights, and files or grant access to those that need it
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Enable self-service.

Cater to low-touch digital natives that wish to engage brands through self-service.

  • Automate common questions with chatbots
  • A human agent is always 1-click away
  • Agents can see full conversation context (even when taking over from a chatbot!)
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Enterprise-grade data protection.

Secure your most valuable asset – customer data. Keep control of communications history even if staff leave the company.

  • Securely store all communications records such as chats, calls, conferences, files
  • Monitor changes to the system and who is accessing data
  • Enact extremely high security and password policies
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More ways to engage your customers

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Connect

Your customers want live human support on their preferred channel at any given time. Exceed their expectations with “In Real Life” experiences at every touchpoint.

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Evaluate

See how far you’ve come and get a clearer picture of the road ahead. Unlock actionable insights that help you shape the future success of your business.