Powerful Features

Everything you need to drive your business

We help your business compete and win by unifying every touchpoint of the customer journey, from engagement to conversion to support.

The ultimate CX platform to delight customers and empower teams

Connect

Live chat & web call
Turn website traffic into sales conversions and build loyalty.
Messaging across web, mobile & social
Send and reply to live chat, Facebook, WhatsApp, WeChat, Line, and SMS messages, as well as emails, all from within CINNOX. All your communication and data stays in one place.
Inbound and outbound phone & video calls
Help your customers solve issues over voice calls and authenticate users with video conversations.
AI bots & IVR
Filter out spam enquiries, automatically answer common questions, segment and qualify leads to free up your team to focus on value-adding tasks and conversions.
Omnichannel experience
Escalate automated chats to agents using voice, video, and file or screen sharing for a seamless customer experience.
Virtual numbers & toll-free and local numbers
Extend your global reach with international toll-free and virtual numbers. Easily manage inbound and outbound DID / IDD calls using one unified platform.

Orchestrate

Smart routing
Route enquiries to the right agents based on automated routing rules, flexibly handling high traffic with ease.
Audio and video call recording
Retain transcripts and recordings of your calls and video meetings to better track and optimise service quality.
Structure and permissions
Define roles and privileges for individuals on your team. Grant access to specific features and data to unlock performance.

Evaluate

Dashboard statistics
Keep an eye on real-time interaction data. Benchmark and track customer conversion activity for your team.
Reporting and analytics
Keep customer information all in one place. Get actionable data and insights to optimise business performance.
APIs and integrations
Leverage our powerful APIs and tech integrations to improve your workflow automations and build personalised customer journeys.
Data retention
We follow security best practices to meet the highest industry standards of regulatory compliance, helping our customers to comply with data handling requirements.
Branding and customisation
Customise the appearance and experience of your customer service widget with branding assets, videos, and more!