Live chat & web call
Turn website traffic into sales conversions and build loyalty.
Messaging across web, mobile & social
Send and reply to live chat, Facebook, WhatsApp, WeChat, Line, and SMS messages, as well as emails, all from within CINNOX. All your communication and data stays in one place.
Inbound and outbound phone & video calls
Help your customers solve issues over voice calls and authenticate users with video conversations.
AI bots & IVR
Filter out spam enquiries, automatically answer common questions, segment and qualify leads to free up your team to focus on value-adding tasks and conversions.
Escalate automated chats to agents using voice, video, and file or screen sharing for a seamless customer experience.
Virtual numbers & toll-free and local numbers
Extend your global reach with international toll-free and virtual numbers. Easily manage inbound and outbound DID / IDD calls using one unified platform.