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OMNICHANNEL CONTACT CENTER

Transform Customer Support & Grow Your Business

Deploy a cloud-based omnichannel contact center software in minutes to improve customer support and enhance every step of the customer service experience. With CINNOX, your contact center agents can seamlessly manage customer communications across multiple digital channels, phone calls, and other service options, providing a truly integrated omnichannel approach.

This setup not only helps resolve customer issues quickly and effectively but also plays a vital role in increasing customer retention and building long-term customer loyalty by delivering great customer service that meets or exceeds expectations. By offering consistent, smooth, and personalized experiences, your contact center can foster deeper connections and improve overall satisfaction throughout the entire customer journey.

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Contact Center
Inquiry

Digital Solutions Suite

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Many Channels

Multichannels Contact Center. One Experience.

With our contact center platform, your support teams can manage customer interactions across multiple channels and customer service channels seamlessly. From phone calls and chat to email and social media, our platform ensures smooth and consistent communication. Using skills-based routing, the system directs the right contact center agent to each inquiry, reducing response time and boosting customer engagement. This omnichannel approach enables your business to provide a unified customer service experience across all channels, improving customer retention and fostering stronger customer loyalty.

Monitoring

Real-time Performance Monitoring & Coaching. 

Monitor live chat, calls, and emails in real time, providing AI-assisted guidance and discreet coaching to improve agent productivity. This helps teams deliver smooth, high-quality customer support, resolve customer issues quickly, and enhance the overall customer service experience.

Dashboard

Interactive Dashboard. Insightful Results.

Access customer information and analytics in real-time. Our dashboard helps support teams make data-driven decisions, tailor service options, and enhance customer relationships with every interaction.

Unified Digital Excellence

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Uniting Fragmented Customer Journeys

Unified Call Center

Centralize all communication channels with our cloud contact centers to prevent silos. Our platform brings together phone calls, chat, email, and other digital channels. This helps us provide consistent and high-quality customer support. As a result, we strengthen our relationships with customers.
Testimonial Case 1
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Prevent Agent Burnout

Enable Better Agent Experience

Empower contact center agents with AI-powered tools that automate routine inquiries and tasks. By freeing agents from repetitive work, they can focus on personalized service and building lasting customer relationships.

Bridging Customer Need Gap

Data-Driven Customer Engagement

Turn customer data into actionable insights. Understand customer behaviors, improve customer engagement, and optimize your support teams to deliver the service options that customers expect.
Testimonial Case 3

Plug-&-Play Integration

Easily integrate CINNOX with your existing systems. Connect digital channels, phone systems, and customer databases for a complete view of customer journeys and interactions.

Plug and Play IntegrationOmnichannel Integration
Features

Crafted With Precision to Meet Your Needs

Intelligent Routing  

Automatically route customer communications based on skills, location, interaction history, and more. This ensures that the right contact center agent handles every inquiry, improving response time and customer satisfaction.

Omnichannel Integration

Seamlessly connect with global customers by tapping into the largest telephony network for virtual numbers and connect web and social channels onto the same platform to ensure a cohesive communication experience.

Real-time Inquiry Handling & Monitoring

Track customer inquiries live, transfer calls seamlessly, and offer discreet coaching to contact center agents. This ensures fast, high-quality customer support at every stage of the journey.

AI-Suggested Labels & Topics    

Use AI to label customer inquiries and prioritize them efficiently. This helps agents focus on meaningful customer engagement and unlocks insights for better business decisions.

Mobile Customer Support 

Provide 24/7 assistance from any location. Contact center agents can respond to customer needs from their smartphones, keeping communication open across all digital channels.

AI Virtual Assistant 

Combine self-service AI with agent-assist AI to handle inquiries efficiently. Provide flexible support that balances automation with personalized service.

Multilingual & Inclusive 

Offer seamless customer support in multiple languages through real-time chat translation. Reach customers anywhere and maintain strong customer relationships.

HQ Voice and Video Calls 

Enhance collaboration between support teams and customers. CINNOX ensures crystal-clear calls for effective customer communications.

Conference Scheduling 

Organize virtual meetings effortlessly, allowing smooth collaboration and interaction with customers and internal teams.

Call Recording & AI Audio Transcription 

Automate note-taking with real-time transcription for phone calls, video calls, and voicemails. Ensure accurate customer information is always available.

AI Inquiry Summary - Chat and Call

Use AI-powered summaries to resolve customer inquiries faster. Improve response time and streamline escalation workflows for better customer support.

Dashboard & Analytics 

Gain valuable insights into customer data, support team performance, and service options. Make informed decisions that enhance customer engagement and satisfaction.

Experience the power of our AI-powered Omnichannel Contact Center solution.

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