Struggling with high shopping cart abandonment rates?
Many customers drop out when they can’t find easy answers to questions, but the presence of live chat gives 79% the confidence to purchase.
Are you held back by a lack of data about your visitors?
Most customers are less willing to share personal information online than offline, leading to weak digital experiences due to a lack of personalisation.
Is more time spent handling tools than engaging customers?
Poorly designed and disconnected systems mean hours wasted juggling between apps and passing customers around different staff.