Challenges
As the steward of globally renowned luxury brands, Moët Hennessy Asia Pacific faced significant hurdles in sustaining the high standards of service their clientele demands:
Rigid Telecom Frameworks Hindering Growth
Traditional telecom providers lacked the flexibility needed to support Moët Hennessy’s ambitious digital transformation goals. Managing toll-free (TF) and direct inward dialing (DID) numbers required a solution that could adapt to rapid changes while providing centralized control and dynamic call routing capabilities.
Fragmented Communication Channels
With customer inquiries spanning multiple regions and platforms, consolidating digital channels into a unified communication system became an urgent necessity. Without such a solution, operational inefficiencies risked impacting customer satisfaction.
Solutions
Moët Hennessy partnered with CINNOX to implement strategic solutions, transforming their communication infrastructure to meet the demands of a modern luxury brand:
Revolutionary SIP Trunk Migration
In a landmark move for their digital transformation, Moët Hennessy successfully migrated their virtual numbers (TF and DID) into CINNOX’s CX platform. By enabling a seamless transition from PSTN connections to SIP trunk integration via Zoom, CINNOX empowered the brand to modernize its infrastructure while ensuring uninterrupted service quality.
Unified Communication Platform
By integrating telecom services with digital channels on CINNOX’s SaaS platform, Moët Hennessy created a centralized hub for managing customer inquiries. This streamlined operation enhanced response times, improved service efficiency, and elevated the overall customer experience to align with the brand’s high standards.
<To be provided by the client>