WEB WIDGET FOR INSTANT CUSTOMER SUPPORT

Global Business Communication Solution

Elevate your business's conversational shopping experience by offering web calls and live chat through CINNOX's web widget. Trusted by over 1,000 global enterprises, our solution provides instantaneous customer support, enhancing customer satisfaction and driving conversions. Start for free and revolutionize your customer communication today.

One destination for all communications

With direct interconnections to 160+ tier-1 telecom carriers and mobile operators worldwide, CINNOX delivers a reliable virtual number service and SMS coverage in over 150 countries. Backed by an SLA of 99.95%, our solution ensures seamless communication and exceptional customer experiences across the globe.

CINNOX Virtual Number Service
INTERACTIVE CUSTOMER COMMUNICATIONS

What is web call and web live chat?

A web call is similar to a voice call made over a telephone, however it is done through a VoIP network rather than traditional PSTN infrastructure. 

Live chat is a conversational tool for customers to receive text messages in real-time through a chat widget of a business website.

Enjoy All the Benefits of Two-Way Conversations
Enable customers to get answers quickly
Save customers from repeating themselves
Speed up customer acquisition and onboarding
Boost your customer-facing team’s productivity
Build rapport online without face-to-face interactions
SCALE CONVERSATIONS WITH EASE

Quicker inquiry resolution across the globe

Respond faster and engage customers from anywhere in the world with CINNOX's web calls and live chat. Impress your customers by offering 24/7 support or utilize offline support forms to respond the next day. Our solution enables you to handle inquiries globally and provide quick resolution to customer inquiries.

Unified communications: live chat for website, web call and more
Route enquiries to the best agent
Routing rules based on language and more
Transfer enquiries to subject matter experts
Conference call features to invite others
Record and transcribe voice calls
Screen and file sharing
CINNOX Virtual Number Service connects you globally
Omnichannel Solution - CINNOX
WIDGET FOR YOUR WEBSITE

Integrate call and chat on any website

Take advantage of ready-made plugins for popular CMS platforms like WordPress and install within minutes. Or integrate a customizable web widget on any website, like Shopify or your own web server, with minimal coding.

Rich Multimedia Experience
One platform for video calls, voice calls, text messages, live chat and more
Capture Customer Sentiment
Tag inquiry labels to sort chats and calls
Risk Management
Lightweight CRM ensures fault-free & smooth operations
Real-time Data Visibility
Dashboard analytics along with chat monitoring
Intelligent Routing
Routing based on geolocation, time of day, percentage, and language.
INBOUND/ OUTBOUND

Global Virtual Number Service

Expand your reach and connect globally with CINNOX's virtual number service. Make international calls with ease using International Direct Dialing (IDD) straight from the CINNOX dashboard or mobile app. Benefit from preferred call rates, smart auto-dialer features, lower call latency, and a carrier-grade Service Level Agreement (SLA) guaranteeing an annual uptime of 99.95%.

Call any country at a preferred call rate
Smart auto-dialler and engagement mode for customer-staff relationship routing
Lower call latency through M800’s proprietary network and globally distributed infrastructure
Carrier-grade Service Level Agreement (SLA) assures an annual uptime of 99.95% service delivery
CINNOX Global Virtual Number Service
CINNOX Global Virtual Number Service. Virtual call and Virtual SMS
SMS

Flex your SMS text

Send high-volume SMSs worldwide or personalized 1-1 messages for high-engagement campaigns, backed by powerful features.

Schedule and send SMS campaigns
Create and save SMS templates
Support Alphanumeric Sender ID
Bulk SMS contact upload
Internal approval process and advanced security settings
CENTRALISED INTERFACE

Convenience meets ROI

Bring together all of your corporate telephony and communications to one cloud-based interface for improved collaboration, customer support, cost efficiency, and analytics.

Inbound, outbound, SMS, and staff reports and analytics
Unified costing and pay-as-you-go usage plan for easier budgeting and cost analysis
Bring together all voice and SMS services with smart tools for efficient collaboration and customer support – accessible anywhere through the cloud
Safe, secure, and compliant with advanced password settings and audit logs
CINNOX Cloud Communication Platform.

How can I get a virtual number?

From getting a local virtual number to enabling you to receive calls from all over the globe, we have got you covered with our competitive plans and high-quality service. CINNOX offers virtual numbers that enable you to manage calls from any device, anywhere in the world.