In the post-pandemic world, customer experience (CX) is the battleground with 2/3 businesses competing primarily on this alone – and 69% of interactions are hybrid.
Everyday customers increasingly want “out of this world” hyper-personalised and humanising experiences, on any channel they prefer, and to never have to repeat themselves.
Digital acceleration affected employees too. Your top talent wants tools with high quality and customisable user experience, that orchestrates boring but important tasks and repetitive questions with automation.
We realised businesses needed to cater to two very different worlds. So we built CINNOX – the Total Experience platform that elevates customer experiences and optimises staff ones.
It’s all about putting the Innovation in CX. That’s CINNOX.
To elevate customer and employee experiences through innovative omnichannel engagement and analytics solutions
What we do
CINNOX is a comprehensive SaaS platform that unifies traditional, digital, and innovative communication channels. Businesses can connect, orchestrate, and evaluate all of their employee and customer interactions to deliver frictionless omnichannel customer engagement that delights and exceeds expectations.