Build a Tailored IVR Solution
Create Intelligent Call Flows with CINNOX IVR
Deliver an incredibly personalized and convenient customer experience by enabling powerful self-service options for them to engage the way they want.
Deliver an incredibly personalized and convenient customer experience by enabling powerful self-service options for them to engage the way they want.
Easily build a hybrid IVR ecosystem that works hand-in-glove with your digital communication solutions.
Ever dialled into a business and been greeted by a friendly voice offering choices to help route your call? That's IVR in action. CINNOX IVR solution bridges the gap between technology and convenience to boost workforce efficiency, reduce costs, and enhance customer satisfaction.
Unleash the full potential of your agents and reduce hold times, leaving your agents to focus on complex tasks while the CINNOX IVR system handles routine enquiries.
Your agents needn’t act like a traffic cop, the automated IVR system captures key information such as preferred language and service type via key presses to divert the callers to the right expert. Think of CINNOX IVR system as your virtual agent to enhance staff productivity and improve customer satisfaction.
Build a Synchronised Journey for your Customers from Telephony to Digital channels with CINNOX.
One interface, endless possibilities
Our IVR solution integrates with your digital suite on a unified interface to help you seamlessly interact with your customers.
Make every call count
Our IVR solution guides customers to the right department swiftly, fostering trust and creating more sales opportunities.
Know your customer better
Your agents always have complete visibility on how the customer navigates through the menu to help you refine their journey for seamless experience.
Think global, act local
Subscribing to virtual number can help you establish worldwide localised presence, paving the way for scaling your operations without hassle.
Always available, always ready
Be readily available for your customers round-the-clock, to assist them in their purchase journey or to provide after-sales support.
Real-Time Call Analytics
Our IVR system offers real-time analytics to help you monitor and optimize your strategy flexibly.
Discover how CINNOX can help you enhance customer experience and boost your workforce efficiency by having a no-strings-attached discussion with our experts.