CINNOX Chrome Extension: Streamlined Web Communication

While the world is mesmerised by Artificial Intelligence tools like ChatGPT, a silent power is taking the business world by storm. It is something you already know: browser extensions.

Extensions and plugins are the new "must-have" for modern businesses. These tools enhance your web browser's functionality and user experience. They are revolutionising work by making daily tasks more efficient. As businesses embrace digital transformation, extensions will play a pivotal role in shaping the future of work.

We are excited to introduce the latest release from our lab: the CINNOX Chrome Extension.

‍What is the CINNOX Chrome Extension?

The CINNOX Chrome Extension is a powerful tool designed to enhance your communication. It allows you to connect with clients and colleagues directly from your Chrome browser.

With this extension, you can:

• Make and receive calls seamlessly.
• Send SMS messages directly from your CRM, Helpdesk, or Sales software.
• Communicate from any web page you are currently working on.

By eliminating the need to switch between different applications, this extension saves you time and significantly boosts your productivity.

Key Features of the CINNOX Chrome Extension

The CINNOX Chrome Extension is packed with features to improve your customer engagement. Here is a deeper look at what it offers:

1. Voice Call Functions

Our new extension allows you to make outbound calls directly from your browser.

• Full Control: Receive or reject incoming calls without switching apps.
• Call Management: Mute or hold conversations as needed for maximum flexibility.
• Recordings: Record calls for future reference or quality control. This eliminates the need for hurried, handwritten notes.
• Optimal Quality: Configure microphone and speaker settings directly within the extension.

2. SMS Function

You can send SMS messages of up to 200 characters directly from your browser. This is perfect for:

• Sending quick updates to clients.
• Notifying team members of urgent changes.
• Staying on your current webpage while you communicate.

3. Works with CRM and Other Software

The extension works on any website. This makes it easy to integrate with your existing tech stack:

• CRMs: Contact leads directly from their profile page.
• Helpdesks: Respond to tickets without leaving the support portal.
• Project Management: Communicate with team members while viewing project tasks.

4. Contact Identification

If a contact is saved in your CINNOX account, the extension will display their name during calls.

• Personalisation: Know exactly who is calling before you pick up.
• Efficiency: Quickly identify incoming messages to prioritise your responses.

Exploring the Power of the CINNOX Chrome Extension Across Teams

This extension is a game-changer for various departments within an organisation:

Empowering Sales Teams

Sales representatives can reach potential leads faster.

• Example: While viewing a lead in the CRM, a rep can instantly call to discuss a deal.
• Benefit: This saves time and keeps the sales momentum moving.

Revolutionising Customer Support

Support agents can handle enquiries and complaints more efficiently.

• Example: An agent can review a customer's history in the CRM and immediately send an SMS to address a concern.
• Benefit: Agents no longer have to switch between platforms to provide great service.

Optimising Marketing Initiatives

Marketing teams can streamline their outreach process.

• Example: A marketing professional searching for influencers can contact them directly from their website or social profile.
• Benefit: This simplifies market research and collaboration efforts.

Enhancing Management Efficiency

Managers can coordinate more seamlessly with external team members.

• Example: A project manager can call a freelancer directly from a project management platform to discuss updates.
• Benefit: This improves team coordination and project execution.

‍How to Install the CINNOX Chrome Extension

To use the CINNOX Extension, you must be subscribed to Omnichannel Contact Centre or above plan. You also need to have a Virtual Number as your Caller and Sender ID.  

Check our Pricing Plans for more details.

Installing the CINNOX Chrome Extension is a simple process. Just follow these steps:

1. Open the Chrome Web Store Extension page on your Chrome Browser by clicking here.

2. Click on the CINNOX Extension result to view the full details.

3. Click 'Add to Chrome' on the top right corner of the page.

4. A pop-up window will appear to confirm adding the extension. Click 'Add extension'.

5. A notification window will appear on the top right corner of the page for the successfully added CINNOX Extension to Chrome.

6. Click the Extension icon. The list of Extensions added to your Chrome display is here.

7. Click the PIN icon for the CINNOX Extension to display it on the tray.

8. Click the CINNOX Extension icon to log in to your account with your service account.

9. Enter your Subdomain and select your domain .cinnox.com or .cinnox.cn in the drop-down list, and click continue.

10. Enter your Email address as your staff Account and your Password, and click log in.  

11. Once you have successfully logged in, the small window will display the CINNOX Dashboard link, where you can open your CINNOX Web Dashboard and the Logout button.

^{*Please keep the Detect Phone Number toggle ON.}

The CINNOX Chrome Extension is a powerful tool that can streamline communication processes for businesses of all sizes. By integrating this tool into your daily operations, you can enhance productivity, improve customer service, and drive business growth.  

So why wait? Install the CINNOX Chrome Extension today and take your business communication to the next level.