Marketing
November 17, 2021
•
6
min read
The US ban on Chinese apps like WeChat and TikTok has dominated global headlines. This follows a decade of China restricting US tech giants like Google, WhatsApp, and Facebook.
Many worry this sparks a new round of diplomatic disputes. With countries like India also joining the fray, we may only be seeing the tip of the iceberg.
The Impact of Losing WeChat
WeChat is a Chinese messaging giant. It offers social media, mobile payments, and essential instant messaging. It is a vital tool for daily life in China.
Businesses using WeChat face a difficult time finding replacements. Losing the app makes communication between China and the world much harder.
WeChat Quick Facts:
- 1.2 billion monthly active users.
- Over 20 million Official Accounts.
- Over 1 billion financial transactions occur daily.
- 72 million businesses use the platform.
In India, a "WeChat alternative" has yet to emerge. Personal apps like Telegram or WhatsApp cannot reach the Chinese demographic. Most are simply banned in China.
CINNOX: The Omnichannel Communication Platform for Global Business
Today’s businesses often operate beyond geographical borders or boundaries. In a volatile and fast-changing global market, you must be prepared for the expected and unexpected. If your company is looking for an alternative to WeChat for engage the Chinese market, can CINNOX serve the purpose? Yes, of course!
Global Accessibility
Modern businesses operate beyond geographical borders. You must be prepared for both the expected and unexpected. CINNOX serves as a powerful solution for those needing to engage the Chinese market and beyond.
Omnichannel Capabilities for Greater Customer Reach
CINNOX is a web-based, hybrid-cloud solution. It works anywhere in the world with an internet connection. Staff can access messages on phone or desktop from any location.
Customer contact channels include:
- CINNOX Web Widget: Easy site integration.
- Web Links & QR Codes: Direct call and chat access.
- Virtual Numbers: Local and international telco features.
- Omnichannel Support: SMS and Facebook Messenger (with WeChat coming soon).
Omnichannel Capabilities for Greater Customer Reach
CINNOX is more than just an alternative to single apps. It combines various tools into one dashboard to expand your reach:
- Web calls and live chat.
- SMS and toll-free numbers.
- Social media messaging.
Key benefits of the dashboard:
- Comprehensive insights and real-time reports.
- Permanent chat history (even if staff members leave).
- Full visibility of all communications.
Smart Routing features include:
- Percentage Routing: Based on inquiry volume.
- Location Routing: Based on the customer’s geography.
- Time-of-Day Routing: Based on when the inquiry is received.
Connecting Remote Teams
CINNOX is also built for internal team collaboration. Staff can use these channels for meetings and discussions.
Internal tools include:
- Conference calls and video conferencing.
- Secure file sharing and cloud storage.
- Staff management tools to improve productivity.
- Virtual workspaces for globally distributed teams.
Globally Compliant Solution with High Security and Reliability
CINNOX is developed by M800, a Hong Kong-based telecom company. The platform is hosted on a carrier-grade network infrastructure.
Security and Reliability highlights:
- SLA Guarantee: 99.95% annual uptime commitment.
- GDPR Compliance: All user and visitor data is fully protected.
- Advanced Encryption: Uses WebSocket over TLS/1.3 for messaging.
- Data Protection: All data is encrypted with AES standards.
If you've read this far, you're probably already working hard to make your customers happy! When you pair your efforts with a total experience platform like CINNOX together with the tips we shared above, they should help you onboard new customers, retain existing customers, and keep everyone coming back for more.
