GLOBAL CLOUD TELEPHONY SOLUTION

Communications, coverage, and connecting your business with global telephony

Trusted by more than 600 enterprises and Fortune 500 clients for over a decade.

Tap into the largest global telephony network for talk and text

Direct interconnections with 160+ tier-1 telecom carriers and mobile operators worldwide to deliver reliable virtual numbers and SMS coverage in 150+ countries backed by an SLA of 99.95%.

SCALE

Instant local and global presence

Respond faster, and engage audiences locally anywhere in the world with Local DID Numbers (Direct Inward Dialling).

Show customers you care, with easily recognisable International Toll-Free Numbers (ITFS) and Universal International Freephone Numbers (UIFN).

Toll free, local and non-geographic virtual numbers available in 150+ countries
Forward calls to one or multiple devices around the world, including landlines, mobile devices, desktop softphones or maaiiconnect dashboard
Premium inbound call quality
Dynamic smart routing setting and virtual attendant menus (IVR)
Call controls including simultaneous ringing, forwarding and call transfers
Voicemail and call recording with customisable greetings
Support for SIP and PSTN destinations
CLICK-TO-CALL WIDGET for your website

Embed voice capabilities into your website

Streamline the customer journey by enabling direct calls from your website at the click of a button. Regardless of their point of origin, customers can call you directly simply by clicking on a customisable widget button.

Dynamic Directory

Custom directory list based on webpage content

Multiple Channels

Unlimited concurrent inbound calls

Multi-domain Support

Embed on up to 50 web domains

Real-time call analytics

Real-time monitoring and reporting for call management and optimisation

Intelligent Routing

Routing based on geolocation, time of day, percentage, and language.

INBOUND/ OUTBOUND

Sound your best

Make it easier for your staff to call worldwide with International Direct Dialling (IDD) straight from the maaiiconnect dashboard or mobile app.

Call to any country in the world at a preferred call rate
Smart auto-dialler and engagement mode for customer-staff relationship routing
Lower call latency through M800’s proprietary network and globally distributed infrastructure
Carrier-grade Service Level Agreement (SLA) assures an annual uptime of 99.95% service delivery
SMS

Flex your text

Send SMS worldwide for high-engagement campaigns, or personalised 1-1 messages – backed by powerful features.

Schedule and send SMS campaigns
Create and save SMS templates
Support Alphanumeric Sender ID
Bulk SMS contact upload
Internal approval process and advanced security settings
CENTRALISED INTERFACE

Convenience meets ROI

Bring together all of your corporate telephony and communications to one cloud-based interface for improved collaboration, customer support, cost efficiency, and analytics.

Inbound, outbound, SMS, and staff reports and analytics
Unified costing and pay-as-you-go usage for easier budgeting and cost analysis
Bring together all voice and SMS services with smart tools for efficient collaboration and customer support – accessible anywhere through the cloud
Safe, secure, and compliant with advanced password settings and audit logs