Offer instantaneous customer support with web calls, live chat, and video calls
Don’t let the mode of communication hinder your customer’s experience with your business. Seamlessly switch a live chat to a web call, or even turn it into a video call without breaking the conversational flow to enhance CX.
INTERACTIVE CUSTOMER COMMUNICATIONS
What are web calls and live chat?
A web call is similar to a voice call made over a telephone, however it is done through a VoIP network rather than traditional PSTN infrastructure. Live chat is a conversational tool for customers to receive text messages in real time through a chat widget of a business website.
Enjoy All the Benefits of Two-Way Conversations
Enable customers to get answers quickly
Save customers from repeating themselves
Speed up customer acquisition and onboarding
Boost your customer-facing team’s productivity
Build rapport online without face-to-face interactions
MAKE CONVERSATIONS FLOW
One Conversation, One Widget.
Initiate every conversation with a warm greeting and guide your customers from the comfort of the web widget.
Equip your teams with the flexibility to start a live chat, and turn it into a web call or switch to a video call, without breaking the flow of the conversation.
Build rewarding relationships by pairing your customers with the right experts automatically based on their real-time context.
Enhance personalised experience without hiccups. Deliver rich, multimedia experience that converts.
CURATE INDIVIDUAL JOURNEYS
Unlock True Personalisation at Scale
Choreograph customer journeys to resonate with your business goals and rev up your team’s productivity by providing a cohesive ecosystem that encourages collaboration.
Let your customers connect with you effortlessly across chat, call, or video.
Empower customers to orchestrate self-service through AI bots or real-time service options.
Match your products to the right customers by equipping your team with real-time context, interaction data, and browsing history.
Let your team collaborate behind the scenes to deliver first-time resolution.
UNCOVER ACTIONABLE INSIGHTS
Understand Your Customers Inside-out
Gain an end-to-end perspective on customer intent, interactions, behaviour, and journey on your website to optimise processes, and create targeted, personalised experiences.
Gain instant access to the interaction data and reports on-the-go
Improve your workflow automations with our powerful APIs and tech integrations
Stitch unstructured interaction data to discover trends and develop insights
Monitor and coach agent-customer interactions in real-time
Segment customers into personas for your product, marketing, and sales teams
DOME OF SAFETY
You Are in Good Hands!
CINNOX has been designed keeping customer data protection and security as our top priority, and with full consideration to global compliance and security standards.Our impeccable data encryption, data backup and recovery, and data protection systems ensure absolute security and reliability.
Our solution is GDPR compliant and ISO 9001, ISO 20000, ISO 27001, and ISO 27017 certified.
Irrespective of whether your business is targeting local or international customers, our live chat and web call widget supports multiple domains
Encrypt voice and video calls with your customers using our DTLS-SRTP encryption