Don’t let the mode of communication hinder your customer’s experience with your business. Seamlessly switch a live chat to a web call, or even turn it into a video call without breaking the conversational flow to enhance CX.
A web call is similar to a voice call made over a telephone, however it is done through a VoIP network rather than traditional PSTN infrastructure. Live chat is a conversational tool for customers to receive text messages in real time through a chat widget of a business website.
Initiate every conversation with a warm greeting and guide your customers from the comfort of the web widget.
Choreograph customer journeys to resonate with your business goals and rev up your team’s productivity by providing a cohesive ecosystem that encourages collaboration.
Gain an end-to-end perspective on customer intent, interactions, behaviour, and journey on your website to optimise processes, and create targeted, personalised experiences.
CINNOX has been designed keeping customer data protection and security as our top priority, and with full consideration to global compliance and security standards.Our impeccable data encryption, data backup and recovery, and data protection systems ensure absolute security and reliability.