Customer Support

Build a tailored CX hub that grows revenue

Connect with customers at scale. Streamline your support and delight them with seamless experiences.

First time resolution

Virtual contact centre
Set up a virtual contact centre in minutes. Handle all customer interactions, from a single customer-oriented dashboard combining phone, chat, email channels and more.
Serve more customers with AI chatbots
Free up your team to handle more challenging tasks, by allowing chatbots to handle basic and repetitive questions.
Smart Routing
Connect your customers to the most knowledgeable agent based on a broad range of intelligent routing options.
Collaborate remotely
Let your distributed teams work together on enquiries from anywhere on any device, using our web-based interface or app.

Omnichannel engagement

Omnichannel experiences
Improve response rates, times and customer satisfaction through a centralised workspace that unifies digital and telephony channels.
Rich multimedia content
Verify customer identities, drag and drop files to engage your customers via chat. Share videos, screen capture, and catalogues. Seamlessly switch between chat, call, or video – whatever makes your customer happy.

Nurture customer relationships

Track conversation history
Use customisable labels to group and filter past conversations that enable personalised support to all your customers.
Consistent customer care
Customers don’t want to repeat themselves or get passed around. Sticky routing rules and call engagement mode allow consistent personalised services from the same agent.
Scale customer support
Work as a cohesive team - add staff to a call or chat conversation, or transfer calls and chats when necessary to deliver fast and professional responses.
Leverage APIs
Get data flowing through your tech stack, leveraging customer profiles to enhance and personalise their unique journeys by integrating with third-party CRM systems.

Improve loyalty

Real-time data & reports
Visualise staff performance to optimise workflows and improve operational efficiency.
Automate your workflow
Boost your team efficiency and enhance productivity with a better cloud-based customer & employee experience.

Why use CINNOX?

A powerful and fully secure solution that you can depend on. Trusted by more than 1,000 enterprises worldwide covering FSI, retail and ecommerce, telecom, and more.

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Boost digital conversions
Scale quickly. Get up and running in minutes to elevate your business performance through effective collaboration.
Safe, secure, compliant
Secure by design, ISO 9001, ISO 27001 and ISO 20000 certified.
Carrier-grade network
Service Level Agreement (SLA) of guaranteed 99.95% uptime, 24/7 support.
One platform, one interface
One united interface to manage omnichannel customer engagement and multimedia experiences.